COVETED MAGAZINE PAGE 119.
HOTELS WE COVET //
CM: What makes you more proud in what you are doing and
what are your dreams for Mandarin in the upcoming years?
MF: It makes me very proud to receive that many positive guest
feedback, talking about the friendliness of our staff. You can
teach hard skills but soft skills are given and I am so happy to get
that feedback from our guests which are all frequent travelers.
For the upcoming years, my wish is that we will successfully
integrate our new hotel complex (to be finished and opened in
2020/ 21) into the existing hotel.
CM: Would you like to tell us some funny stories that happened
in the hotel or maybe some important moments or important
guests who stayed here?
MF: That’s another thing I love about my job. Every day there
are funny thing happening in a hotel. We have such different
people, VIPs, politicians, artists, etc.
The secret why they come to us is, that they can be themselves,
being sure that we don’t talk about anything that happens
during their stay.
CM: If you have to describe Mandarin Oriental Munich in a
word and in a brand which one would it be?
MF: In one word, Mandarin Oriental, Munich is “unrivalled”.
For that reason we don’t want to compare us with another brand
– as we are an alone standing brand.
COVETED MAGAZINE PAGE 119.