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WARRANTY POLICY
Malabar provides a 5 years limited warranty against
any manufacturer’s defects and 3 years limited for
materials (leather, fabrics, varnishes, patinas). This
means that Malabar will fix free-of-charge any
problems due to manufacturer’s, but no problems
occurred due to wrong maintenance, cleaning,
humidity and other pertinent factors.
Malabar does not warrant: changes in surface
finishes due to against or exposure to light, damage
from sharp objects or imprinting from writing
instruments, prolonged exposure to humidity.
Malabar doesn’t guarantee finishes against fading
and oxidizing throughout the years. Color and
finish variations and veining are inherent in metal
are considered to be the natural beauty of the
material. Upon confirmation of any defect, Malabar
compromises to replace the defective part or
integrally piece, within a period agreed with the client.
Any costs for packing and shipping are not covered
under this warranty.
To obtain the proper service under this warranty, the
original purchase receipt must be kept.
Failure to comply with these requirements means
that the right to complain will be forfeited. The buyer
bears the risk for the goods being stored under
normal conditions for furniture and for the conditions
of the goods during storage.
GENERAL TERMS & CONDITIONS
By ordering our products is implied that you are
agreeing to abide Malabar’s terms and conditions as
written below:
• The current list of prices replaces any other
published before;
• The prices always refer to one unit;
• The VAT is not included in the price, so the legal tax
must be added to the price;
• Each piece is manually and individually handmade
in Portugal, so small knots, stripes, color differences,
marked and faint rings of wood grains are signs of
genuineness and are not regarded as defects or
deficiencies. There might be some slight differences
from piece to piece.
PACKING AND SHIPPING
• The packing is always included in our price.
We analyze piece by piece regarding the order
specifications, and if we consider that it will need
a specific packing, we’ll do it by ourselves. Like all
our pieces, also our packing is made with the best
materials in the market to guarantee the maximum
successful arrival of the goods.
• The transportation costs and insurance are not
included;
• If the client pretends to transport the product(s)
by his own method, Malabar will be free from any
responsibility due to the mentioned transport;
• Malabar reserves the right to charge 20% extra of
the value of transport for each transport deferred
with less than 3 days ahead of the dispatch date;
• When receiving the pieces, you should check for
any apparent damage inflicted in the packaging
box and materials. Any piece’s damage should
be communicated during the first 48 hours after
receiving the order. The photographic
evidence of the damages should be sent by email to
info@malabar.com.pt;
• After the complaint is justified by Malabar, the
piece will be integrally replaced, repaired or the
product exchanged, in a time of delivery agreed
with the customer.
PAYMENT CONDITIONS
Malabar starts the production after having the
receipt confirmation at least 50% of the total amount.
And the lead time starts counting after this day. The
remaining amount shall be transferred 3 days before
shipping the pieces.
All the pieces are Malabar proprietary until the
payment is done and confirmed to its full.
PAYMENT DETAILS
Bank Transfer
Beneficiary Name: RADIANTDETAIL, S.A.
Bank name: BPI
Account number: 3-5100624.000.001
NIB: 0010 0000 5100 6240 0017 2
IBAN: PT50 0010 0000 5100 6240 0017 2
SWIFT/BIC: BBPIPTPL
Bank Address: BPI - NOGUEIRA DA MAIA Travessa
Sidónio Pais, 24, Fcç. A Lj. R/C F 4475-499
Maia – Portugal
Credit Card: Payments with credit cards are also
available. Contact our team to know more.
LEAD TIMES
Production lead time is 8 to 10 weeks and delivery is not
included. Customized items lead time is 10-12 weeks
and delivery is not included. Lead time for orders with
COM/COL products only starts once the fabric arrives
at our office and is properly identified. Malabar is
not responsible for delays in production or any fabric
misuse if the fabric is sent without identification by the
customer. For pieces with custom specifications or large
quantities orders, Malabar reserves the right to agree
with the client on a lead time.
STORAGE FEES
Orders that accrue storage fees can not be released
until the fees and the remaining balance are paid.
HOSPITALITY ORDER
Malabar has the ability to customize its products to
satisfy your project’s needs. These orders will need
special pricing based on quantity and features.
CURRENCY AND EFFECTIVE DATE
This price list is valid from 08.01.2021 and cancels all
prior price lists.
