INFORMACIÓN TÉCNICA - TECHNICAL INFORMATION
105
Kohl Lighting S.L. guarantees its fixtures and distributed gears.
1- Kohl Lighting S.L. products are guaranteed against defects in workmanship (parts and labor) for a period of three years from the
date of purchase, unless other date indicated.
2- Due to this guarantee, the incumbent of Kohl Lighting S.L. is the obligation to repair or replace the product or part recognized as
defective and returned to Kohl Lighting S.L..
3- Claims for incidents as the product is delivered damaged, broken, wrong, or any other cause shall be treated as follows:
- There will always be returned enclosing a copy of the invoice.
- The buyer may request a refund within 7 days of the receipt of the order. While it must satisfy direct cost of returning and where
appropriate, compensate the damage to the product (Spanish Act of 15/1/96 number 7/1996 retail).
- If instead the replacement of the product is requested, the customer must submit them to Kohl Lighting S.L. within 7 days, and once
received, the product will be sent in perfect conditions.
4- Any return of product invoking this guarantee must be previously accepted by Kohl, all returns to be governed by the following points:
- The customer will call the customer service of Kohl Lighting S.L., which will provide a number of breakdown and / or return.
- The defective product will be returned with the warranty seal intact, in their original packaging with their ballasts, cables and other
items they had at the time of the purchase and corresponding failure. It must be accompanied by the return number.
SATISFACTION GUARANTEE:
The Customer may return the merchandise within a period of 7 days starting from the day of receipt, and it must be accompanied by
the original packaging and in perfect condition. Any dispute regarding the interpretation or execution that may arise, the parties hereby
waiving of jurisdiction that may apply, the courts of the city of the buyer. The returns should be sent with the original return sheet, duly
completed, accompanying by the delivery note.
Returns must be sent to the following address: Partida Madrigueres Sud, 63A Naves 1-4, 03700 Dénia, (Alicante)
Regarding returns of merchandise that is not defective, you should consider the following features:
- In general, no returns of products whose purchase was made on confirmed order and products that have been discontinued will be
accepted.
- The refund will be by a credit note. To proceed to the payment the product should arrive in perfect condition and with all accessories.
- The payments will only proceed once merchandise is accepted by our Technical Support Department. For returns which are up to the
customer the amount of the purchase excluding shipping costs will be paid.
- Kohl Lighting S.L. reserves the right to pay a lower amount if the material does not arrive in perfect condition and with all accessories.
5- The warranty period starts from the date of invoice Kohl Lighting S.L. and cannot be extended in any way by replacing a component
in a repair or exchange.
6- Loss or damage during the transport is not responsibility of Kohl Lighting S.L.
There are manufacturers and brands that offer their warranty directly. Contact phone number and assistance would be provided if
necessary.
CLAUSES OF CANCELLATION OF WARRANTY:
- Improper use, handling or maintenance by the Customer of a gear, lighting fixture or a component.
- Improper repair, modification or extension by the Customer of a lighting fixture or a gear.
- Impairment, disposal or concealment by the Customer of the identification label of Kohl Lighting S.L.
This meaning that no returns without original packaging or with obvious signs of improper manipulation will be accepted.
NOT COVERED:
Excluded from any warranty are the defects and damage caused by external events, accidents, electrical accidents mainly due to wear
out and use not in accordance with the instructions of Kohl.
Kohl Lighting S.L. is not responsible for errors or breakages during the shipping of the product. In case of returns not assumed by our
Technical Support Department, they shall be sent back by due freight.
These warranty conditions do not affect consumer’s statutory rights protected by national legislation applicable.
LEAVES OF CLAIM:
According to Spanish art. 1 RD 5/1997 14, there are complaint forms available to our Customers at the registered office of the company.
