T E R M S & P O L I C I E S
AVAILABILITY
We aim for high stock availability from our German warehouse and
the average delivery time for goods on stock is from 2 - 5 weeks
(always depending on the final destination in relation to the distance
from our warehouse in northern Germany, local forwarding services,
local tax authorities etc.). For goods that are over sold and/or out of
stock the delivery time is up to 14 weeks *
* Does not apply to contract sales.
For contract orders, each project will be processed on a
case-by-case basis and lead times confirmed separately.
Items marked with n are limited availability products. These
products are no longer manufactured and will only be available until
existing stocks have sold out.
NATURAL / BUFFED TEAK
As part of our normal product update programme, we are
discontinuing the buffed teak finish on all products and switching
to natural teak finish instead for all new production. However, due
to existing stocks of buffed finish goods still in our warehouse,
delivered goods could continue to be in buffed finish for some time
until these stocks are exhausted. This also applies to red status
items, where we only have buffed finish products in stock and will
not be replacing with natural finish once sold out.
CUT & SEW CUSHION PROGRAMME
Cushions are made via our local Cut & Sew supplier in Germany.
When the order for cushions is received, a purchase order is created
and the cushions are produced at our supplier. The order is then
passed over to our warehouse for packing and onward shipping to
its final destination. We aim for a total lead time of 20 working days
from receipt of initial order to shipment of the finished cushions.
RECOMMENDED RETAIL PRICES
All recommended retail prices shown are per single item
unless indicated otherwise. All prices include VAT / MWST.
DIE NEUEN UVP’s SIND GÜLTIG AB 1. JANUAR 2021
Bitte beachten Sie, dass wir uns vorbehalten die Preise zu ändern,
sollte sich der US$ sich mehr als 8% zu dem Euro verändern.
THE NEW RECOMMENDED RETAIL PRICES
ARE VALID FROM 1ST JANUARY 2021
Please note that we reserve the right to change the prices,
should the US$ change more than 8% to the Euro.
SETTLEMENT TERMS
For customers with an approved credit limit, a 2% skonto may
be taken if payment is made within 8 days of the invoice date.
If skonto is not taken, invoices must be paid within 30 days
of the invoice date.
CONDITIONS OF SALE
All prices are subject to our standard Conditions of Tender
and Sale, a copy of which will be forwarded on request.
All orders are accepted subject to being charged at the prices ruling
at the date of dispatch.
ASSEMBLY
Most Tables, Chairs & Loungers require assembly.
CARRIAGE / DELIVERY CHARGES
Delivery charges vary by country.
GERMANY, AUSTRIA, SWITZERLAND, BENELUX & FRANCE
Orders over €1,200 will be shipped freight free.
Orders under €1,200 will incur a delivery charge of €200.
UNITED KINGDOM & IRELAND
Orders over €1,700 will be shipped freight free.
Orders under €1,700 will incur a delivery charge of €200.
MAINLAND PORTUGAL, SPAIN & BALEARICS
Orders over €2,000 will be shipped freight free.
Orders under €2,000 will incur a delivery charge of €200.
ALL OTHER COUNTRIES
Shipments conducted on an Ex-Warehouse
(Winsen, Germany) basis.
RETURNS POLICY
Written authorisation must be obtained from Gloster prior to
returning any products. Products returned without prior written
authorisation will be refused.
Defective products returned are inspected by our Quality Control
Manager and replaced or repaired if the damage is a result of a
manufacturer’s defect. If it is determined not to be a manufacturer’s
defect, the customer, along with the Quality Control Manager will
decide what further action to take.
For non-defective products returned as an unwanted order, a
15% handling fee will be applied and the customer is liable for all
shipping charges involved in returning the items back to Gloster.
Returned goods will only be accepted if returned in their original
packaging, thereby suitable for re-sale.
AREAS OF USAGE
Certain products are exclusively recommended for use in the
residential sector. Please contact your Sales Manager who can
advise if a requested product is suitable for contract use.
For use in public areas, in which the furniture is exposed to
particularly high stress, such as public educational institutions,
fast food restaurants or meeting places, special requirements
and standards apply. Please always ask about the suitability of
the respective Gloster products for these areas before placing an
order with our company.
DISCLAIMER
Although the information in this price list is presented in good faith
and believed to be correct at the time of printing, Gloster makes no
representations or warranties as to the completeness or accuracy
of the information. Gloster accepts no liability for any errors or
omissions. Gloster reserves the right to change specifications
and descriptions in the light of technical developments and the
availability of materials. We try to edit our photos to show our
product finishes and fabrics as life-like as possible, but colours
reproduced in print will never be 100% representative of actual
colour. We cannot guarantee that the colour you see in our
literature or on-line, accurately portrays the true colour of the
product in real-life lighting conditions.
