COVETED MAGAZINE PAGE 101
HOTELS WE COVET
Roberto Venturinha – Head Of Customer Service
Presenting Roberto Venturinha, the Head of Customer Service,
which means that he’s responsible for everything to function
perfectly when the guests arrive at Vila Vita Parc. “I’m responsible
for everything when it comes to guests, travel agencies and personal
assistant’s needs. We prepare a customized itinerary for the guest
upon his arrival, taking into consideration their requests, from the
most normal to the most original”.
Roberto lives in Algarve since 1988 and has been working on the
hospitality business for all his life. For six years, he has been working
on this Hotel’s department that requires a “lot of knowledge, many
contacts within the region, in order to satisfy the guests’ requests.
From restaurant reservations, spa, golf, transfers, helicopters and
private planes”.
His love for hospitality began when he was very young, through his
work in the reception area. “When I was very young, I started to
work at the reception, and it was always a challenge for me to satisfy
everyone. Not only unveiling the best that Portugal has to offer, but
it was also an attraction to satisfying guests in that way”. The Head
of Customer Services aims to please on a daily basis, therefore he’s
constantly looking to learn and search in order to improve.
As far as guests’ requests go, Roberto Venturinha states that “The
boat rides in Algarve are the most requested experience, from the
luxury yacht to the most modest boats, in order to explore the
magnificent caves”. He also speaks about the importance of the
contact guests must have with some incredible places such as
“Monchique and Silves, which are out of the litoral area. Normally
I advise them on the thermal places of Monchique, as well as
restaurants in the area”.
