“In Vila Vita, we have a high rate of returning
guests and when guests become more regular, we
start to uphold a closer sense of proximity. It is
like they are coming back home.”
Vila Vita Parc presents a remarkable standard of professionalism,
friendliness and luxury, always with guests in mind in order to pro-
vide the utmost exclusive stay,
“Every single day we prepare for the next one.
There is always a list of arriving guests, some
are regulars while others are visiting for the first
time. Consequently, we try our best to accommo-
date every guest’s request and every detail in re-
gards to their visit. A well- prepared welcoming is
the key to success.”
In regards to the biggest challenges she has to face in her profession,
Ariana enlightened us that the majority of them are actually rooted
in the organisation of various teams, that, in actuality, are responsible
for completely diverging assignments, as she continues,
“I also have to deal with the daily challenges
brought by the guests, which of course always re-
quire a lot and we have to correspond with a ser-
vice of excellence.”
The Hotel industry has come to significantly evolve due to technolog-
ical improvements. While this component holds a momentous value
in Vila Vita, it is not exclusive, giving prestige to an emotion that is
exceptionally characteristic of the Portuguese, as Ariana discloses.
“We take full advantage of technology, but there
are certain parameters that we maintain at the tra-
ditional level, meaning, with a more human-relat-
ed contact, because in doing so we are humaniz-
ing the experience and we are treating the person
with a different approach.”
