SALES CONDITIONS
GENERAL TERMS AND CONDITIONS OF SALE
All orders must be placed with BPM Iluminación S.L in writing by email,
and customers hereby accept the terms and conditions detailed below.
Goods supplied by the Company shall remain the property of BPM Ilu-
minación S.L until payment is received, even if the goods have been sold
to a third party. Delivery times are approximate and non-binding. BPM
Iluminación S.L will not accept claims for damages due to late delivery.
BPM Iluminación S.L reserves the right to amend, supplement or delete,
without prior warning, the characteristics or designs of the products in this
catalogue, as well as the corresponding prices. Therefore, customers are
advised to contact BPM Iluminación S.L directly for the latest information.
BPM Iluminación S.L is not responsible for any issues caused by the loss
or damage of goods during transportation by the carrier.
In accordance with Article 1 of Royal Decree 5/1997 of 14 January, com-
plaint forms are available to our customers at the Company’s registered
office.
CANCELLING AN ORDER
Orders must be cancelled in writing and sent to BPM Iluminación S.L by
email. If the order has already been dispatched, please request a refund,
in accordance with the terms and conditions detailed in the following
section.
RETURNING GOODS BPM
Lighting reserves the right to accept or reject return requests received.
Returns must be made within 2 weeks of the invoice date, and a minimum
depreciation rate of 15% will be applied to cover handling costs.
Depending on the state of conservation of the luminaire, this percentage
might be increased.
RETURN TERMS AND CONDITIONS
Return requests must be made in writing by email. Please send all returns
correspondence to the email address info@bpmlighting.com, stating, at
the very least, the reason for the return, article reference number(s), quan-
tity, item condition, date and invoice number. If the return is authorised:
The item must be returned in its original packaging and in perfect condi-
tion. BPM Iluminación S.L must receive the goods within a maximum of
10 days after the return has been authorised. Any costs for returning the
goods are the responsibility of the customer. Returned goods will not be
accepted in the case of discontinued or customised items, any RAL other
than black and white, line systems and acoustic products.
Please send the item, together with the documentation required by the
Sales Department, to the following address: Partida Madrigueres Sud, 11,
03700 Dénia (Alicante), Spain. It is essential that the return authorization
is attached to the package so that the material is not rejected.
WARRANTY
BPM Iluminación S.L guarantees its luminaires, as well as the equipment
it distributes.
Upon establishment of the legal warranty, BPM Iluminación S.L extends
this warranty to cover manufacturing defects of the supplied luminaires
for a period of 5 years from the invoice date. The determination of the
product defect will be made at the sole discretion of BPM Iluminación
S.L, considering the overall performance of the product.
A decrease in light flux is a natural phenomenon throughout the LED’s
lifespan and is, therefore, not covered by the warranty.
WARRANTY TERMS AND CONDITIONS
The limited conventional warranty is applicable only when:
1. The products are stored, installed, used, and maintained according to
the technical specifications indicated on the product label (with special
reference to voltage and operating temperature), the mounting instruc-
tions provided with it, and the information indicated in the respective
catalogues or on the website.
2 Installation and maintenance tasks are performed by qualified
technicians.
3. The reported defect affects the product’s functionality.
4. The product has not been modified, altered, or treated in any way,
with chemicals or otherwise, without prior written authorization from
BPM Iluminación S.L.
5. The product subject to warranty, if required by BPM Iluminación S.L,
must be available for further technical analysis for the necessary time to
carry it out.
6. The defect has been communicated to BPM Iluminación S.L in writ-
ing, via email, within 30 days from the date of receipt of the products (in
the case of visible defects) or after their verification (in the case of hidden
defects), including a photographic proof of the silver label on the product.
When sending material for a claim, it is essential that the accompanying
documentation is attached to the package to avoid rejection of the
material, and the reason for the claim, article reference, quantity, date, and
invoice number must be indicated.
In the event that BPM Iluminación S.L acknowledges the defect, it will
choose at its discretion whether to repair or replace the defective prod-
uct or component with the same product or an equivalent one, taking into
account the technical evolution of the products and their components.
Any technical intervention or replacement (partial or complete) of the
product carried out under the warranty will not in any case give the right
to an extension or renewal of the warranty beyond the stipulated years
from the invoice date. The repair or replacement of the product recog-
nized as defective by BPM Iluminación S.L does not include the costs or
expenses of materials or labour for disassembly, uninstallation, assembly,
or installation. BPM Iluminación S.L is not liable and will not reimburse
any consequential loss or indirect, compensatory, or other damages
suffered as a result of a defective product, such as, but not limited to,
assembly costs, on-site installation costs, potential downtime costs, loss of
profits, or the overall costs incurred by the purchasers.
WARRANTY CANCELLATION CLAUSES
This conventional warranty does not cover:
1. Labor costs and expenses, equipment and warehouse costs, or any
other additional costs related to and/or derived from any necessary
intervention to repair the defect (such as, but not limited to, assembly,
disassembly, and transportation of defective equipment, to be repaired or
new products, which will be at the exclusive expense of the customer).
2. Electrical components subject to wear and tear, comparable to
consumables (such as lamps, batteries, sensors, etc.).
3. Interruptions resulting from impulsive disturbances (surges) exceed-
ing the limits set by IEC 61000-4-5 and IEC 61547 standards.
4. Potential remote-control systems (photocells, telecontrol modules,
gateways, etc.) not supplied with the luminaire.
5. Plastic parts, such as polycarbonate or PMMA, subject to natural
aging.
6. Product damage due to negligence, transportation, and unforeseen
and unpredictable events not within normal use conditions as per section
1.1 (e.g., electrical discharges and lightning strikes).
7. Luminaires not used for its intended purpose.
8. BPM Iluminación S.L shall not be held liable under any circumstanc-
es for accidental, compensatory, consequential, indirect, special, or other
damages. BPM Iluminación S.L’s liability for a product defect is strictly
limited to the actual amount paid for the defective product.
This conventional warranty is the only warranty provided by BPM Ilumi-
nación S.L and is granted with the exclusion of other warranties, explicit
or implied, such as, for example, warranties of merchantability or fitness
for a particular purpose. The exclusive remedies available to the buyer
for any non-conformity or defect in a product are those provided for by
this warranty. The performance and lifespan of LEDs are not guaranteed
if the luminaires have been installed in environments containing chemicals
incompatible with the LEDs. Our technical department is available to
verify the compatibility of the LEDs we use in relation to the substances
present in the environment where the luminaires are installed.
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