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- The payments will only proceed once
merchandise is accepted by our Technical
Support Department. For returns which
are up to the customer the amount of the
purchase excluding shipping costs will be
paid.
- BPM Iluminación S.L. reserves the right
to pay a lower amount if the material does
not arrive in perfect condition and with all
accessories.
5- The warranty period starts from the date
of invoice BPM Iluminación S.L. and cannot
be extended in any way by replacing a
component in a repair or exchange.
6- Loss or damage during the transport is
not responsibility of BPM Iluminación S.L..
There are manufacturers and brands that
offer their warranty directly. Contact phone
number and assistance would be provided if
necessary.
CLAUSES OF CANCELLATION OF
WARRANTY:
- Improper use, handling or maintenance by
the Customer of a gear, lighting fixture or a
component.
- Improper repair, modification or extension
by the Customer of a lighting fixture or a
gear.
- Impairment, disposal or concealment by
the Customer of the identification label of
BPM Iluminación S.L.
This meaning that no returns without original
packaging or with obvious signs of improper
manipulation will be accepted.
NOT COVERED:
Excluded from any warranty are the defects
and damage caused by external events,
accidents, electrical accidents mainly due to
wear out and use not in accordance with the
instructions of BPM Iluminación S.L.
BPM Iluminación S.L. is not responsible for
errors or breakages during the shipping of
the product. In case of returns not assumed
by our Technical Support Department, they
shall be sent back by due freight.
These warranty conditions do not affect
consumer’s statutory rights protected by
national legislation applicable.
LEAVES OF CLAIM:
According to Spanish art. 1 RD 5/1997 14,
there are complaint forms available to our
Customers at the registered office of the
company.
1- BPM Iluminación S.L. products are
guaranteed against defects in workmanship
(parts and labor) for a period of two years
from the date of purchase. In the case of
LED, warranty is from 3 to 5 years, varying
according to brand, model and component.
2- Due to this guarantee, the incumbent
of BPM Iluminación S.L. is the obligation
to repair or replace the product or part
recognized as defective and returned to
BPM Iluminación S.L.
3- Claims for incidents as the product is
delivered damaged, broken, wrong, or any
other cause shall be treated as follows:
- There will always be returned enclosing a
copy of the invoice or the packing list.
- The buyer may request a refund within 7
days of the receipt of the order. Dependind
on circumstances must satisfy direct
cost of returning and where appropriate,
compensate the damage to the product
(Spanish Act of 15/1/96 number 7/1996
retail).
- If instead the replacement of the product is
requested, the customer must submit them
to BPM Iluminación S.L. within 7 days, and
once received, the product will be sent in
perfect conditions.
4- Any return of product invoking this
guarantee must be previously authorized
by BPM Iluminación S.L., reserving itself
the right not to authorize it in case of
not fulfilling the clauses. All returns to be
governed by the following points:
- The customer will call the customer service
of BPM Iluminación S.L., which will provide a
number of breakdown and / or return.
- The defective product will be returned
with the warranty seal intact, in their original
packaging with their ballasts, cables and
other items they had at the time of the
purchase and corresponding failure. It must
be accompanied by the return number.
SATISFACTION GUARANTEE:
The Customer may return the merchandise
within a period of 7 days starting from the
day of receipt, and it must be accompanied
by the original packaging and in perfect
condition. Any dispute regarding the
interpretation or execution that may arise,
the parties hereby waiving of jurisdiction
that may apply, the courts of the city of the
buyer.
You should contact with info@bpmlighting.
com to manage the returns. They should
be sent with the original return sheet, duly
completed, accompanying by the delivery
note, to the following address:
Partida Madrigueres Sud, 11, 03700 Dénia
(Alicante)
Regarding returns of merchandise that is not
defective, you should consider the following
features:
- In general, no returns of products whose
purchase was made on confirmed order and
products that have been discontinued will be
accepted.
- The refund will be by a credit note. To
proceed to the payment the product should
arrive in perfect condition and with all
accessories.
BPM Iluminación S.L. guarantees its fixtures and distributed gears.
Warranty conditions
