GENER AL
CONDITIONS
1.
PRICES
1.1.
The given prices are the suggested retail prices
without VAT.
1.2. The pricing do not include bulbs or shades except
when mentioned.
1.3. This Price list nullify any other Price list.
2.
ORDERS
2.1. All orders must be sent via email with reference
codes, names, colors and if shades and bulbs are
needed.
3.
PAYMENT TERMS
3.1.
All orders must be paid in advance by wire transfer
with proforma number in description.
3.2. In case of orders that require customized products
or for projects orders, the company will require
total payment or 50% advanced payment.
3.3. Payment delays for holidays or festivities will not
be accepted.
3.4. The delivery date is determined by the
circumstances from the date in which the proforma
is paid.
3.5. The client is not authorized to claim any incident if
it is not in writing.
3.6. The company reserves right to deny orders
if the client does not comply with payment
commitments.
4.
TRANSPORTATION
4.1.
Transportation costs are calculated according to
order and destination.
4.2. If client requires urgent shipment, additional costs
will be applied.
5.
CLAIMS
5.1.
Any visible damage in packaging must be notified
to shipping company upon receival.
5.2. Claims will be accepted 5 working days after
receiving order.
5.3. Claims must be sent via email to account manager
with photos and description If the above points are
not met, the claim can be disqualified.
5.4. Claims will be accepted 5 working days after
receiving order.
5.5. Damage claims are not included except if proved
to be manufacturing flaw by AROMAS DEL CAMPO.
6.
REPAIRS
6.1.
If a third party wishes to repair a product before
being returned to factory, it must be authorized by
AROMAS DEL CAMPO.
6.2. The product must be packed correctly and in the
original box.
6.3. Once the product is received in factory, an
approximate price to repair will be issued.
6.4. Transportation costs will be covered by client.
6.5. In case the lamp has been discontinued, it can be
repaired if the company has spare parts.
6.6
All repairs will be charged.
7.
RETURNS
7.1.
All returns must have approval by company,
including claim cases.
7.2.
For defective products, shipping company
authorized by AROMAS will pick up correctly
packed box.
7.3.
We reserve right to charge additional repair costs if
the returned package is damaged.
7.4.
After product examination concludes that
complaint was not justified, the company reserves
right to charge extras.
8.
WEB
8.1.
In order to sell or publish any AROMAS DEL CAMPO
product on the internet, an agreement must be
signed.
8.2. The display of photographs of products or similar
to AROMAS DEL CAMPO in websites must have
specified authorization by the company.
9.
GENERAL CONDITIONS
9.1.
AROMAS DEL CAMPO reserves right to modify,
without notice, prices in current catalogue and
discontinue products.
9.2. Printing errors reserved.
9.3.
Delivery dates are not complaining, AROMAS
DEL CAMPO will attempt to fulfill them, however,
cannot be held accountable under any case.
9.4. Discount rates can be modified at any moment.
9.5. Services offered by any company related to
AROMAS DEL CAMPO distribution of products;
like replacement of lamps, components, shipping
of tester products, are covered by AROMAS DEL
CAMPO.
9.6. All products are property of AROMAS DEL CAMPO
until complete claim settlement.
9.7.
Client accepts the conditions mentioned in this
document.
9.8. AROMAS DEL CAMPO reserves right to declare a
client account null if commercial agreement terms
are not met.
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