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CLAIMS FOR SHIPPING DAMAGE
Should one of the following situations be noted
at the time of Product delivery
a) merchandise missing with respect to accom-
panying document
b) merchandise different with respect to
accompanying document
c) Damaged packaging, highlighted by the
relevant impact indicator where it is affixed
to the packaging;
the Client must
1. write reservations on the consignment note
(either on the carrier’s copy or on the recip-
ient’s copy). Written reservations must be
detailed, as general reservations are not
sufficient to allow proper processing of the
claim
2. Complete the reporting form ( Transport
claim form ) in full: the form (facsimile
shown below) is available from Kartell’s
regional agent, or Kartell’s Sales Office at
transport@kartell.it;
3. Send a copy of the consignment note and
the reporting form within 48 (forty-eight)
hours of Product receipt.
CLAIMS FOR PRODUCT
NON-CONFORMITY
To notify Kartell of a claim in the event of Prod-
uct non-compliance, send the following docu-
ments to the Kartell Customer Care Office at
quality@kartell.it:
1. The product non-compliance form ( Generic
claim form ) completed in full. the form (fac-
simile shown below) is available from the
Kartell Customer Care Office, at the e-mail
address above, or from Kartell’s regional
agent;
2. Photographs showing the non-compliance
(at least one photo per non-compliant Prod-
uct)
If the complaint concerns a new product - just
received by the customer or just delivered by the
customer to the end customer - you must also send
images of the relative packaging (full view and
close up of the double label (production and ship-
ping), as shown below.
You should keep hold of the Quality Control slip
found inside the Product information, because it
contains information which may be required by
the Kartell Customer Care Department to make
any required checks on production batches poten-
tially affected by non-conformity. Please also
retain the original product packaging.
Only reports sent to the aforementioned address-
es along with all the required elements will be
taken into consideration by Kartell.
In the absence of any or all of the required doc-
umentation and/or the original packaging, or in
the case of failure to follow the procedure set out
above, Kartell will be unable to follow up your
report.
CLAIMS
Claim form
TRANSPORT DAMAGE
Customer Code
Company Name
Customer Number
Kartell Invoice number and date
Kartell transport document number and date
NON-CONFORMITY OBSERVED UPON DELIVERY OF:
ARTICLE CODE
QTY
Missing merchandise
Different merchandise
Damaged packaging
Description of
non-conformity
Along with the claim form, ALWAYS send a copy of the SIGNED delivery document
WITH SPECIFIC RESERVATIONS to: transport@kartell.it.
Agent Data
Agent Name
Kartell Agent Code
Place and date
[Place and date]
__________________
The Client
[Stamp and legible signature of legal representative]
Pursuant to and by effect of Articles 1341 and 1342 of the Italian Civil Code, the Client declares to have read, understood and expressly accepted
the following clauses: Article IV, Ownership Article VI, Delivery Article VII, Guarantee and Claims Article VIII, Competent Court
CLAIM FORM
Customer Code
Company Name
Customer Number
Kartell invoice number and date
Kartell transport document number and date
Code of contested item
New or used item
Quantity
Description of defect discovered
Photos sent to quality@kartell.it:
Photo item no.
Full view photo of packing no.
Photo of packing label details no.
AGENT DATA
Agent Name
Kartell Agent Code
Place and date
[Place and date]
__________________
The Client
[Stamp and legible signature of legal representative]
Transport claim form
Merchandise non-conformity claim form
