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BPM Iluminación S.L. guarantees its fixtures and distributed gears.
1- BPM Iluminación S.L. products are guaranteed against defects in workmanship (parts and labor) for a period of two years
from the date of purchase. In the case of LED, warranty is 5 years.
2- Due to this guarantee, the incumbent of BPM Iluminación S.L. is the obligation to repair or replace the product or part
recognized as defective and returned to BPM Iluminación S.L.
3- Claims for incidents as the product is delivered damaged, broken, wrong, or any other cause shall be treated as follows:
- There will always be returned enclosing a copy of the invoice or the packing list.
- The buyer may request a refund within 7 days of the receipt of the order. Dependind on circumstances must satisfy direct cost
of returning and where appropriate, compensate the damage to the product (Spanish Act of 15/1/96 number 7/1996 retail).
- If instead the replacement of the product is requested, the customer must submit them to BPM Iluminación S.L. within 7 days,
and once received, the product will be sent in perfect conditions.
4- Any return of product invoking this guarantee must be previously authorized by BPM Iluminación S.L., reserving itself the
right not to authorize it in case of not fulfilling the clauses. All returns to be governed by the following points:
- The customer will call the customer service of BPM Iluminación S.L., which will provide a number of breakdown and / or
return.
- The defective product will be returned with the warranty seal intact, in their original packaging with their ballasts, cables
and other items they had at the time of the purchase and corresponding failure. It must be accompanied by the return
number.
SATISFACTION GUARANTEE:
The Customer may return the merchandise within a period of 7 days starting from the day of receipt, and it must be accompanied
by the original packaging and in perfect condition. Any dispute regarding the interpretation or execution that may arise, the
parties hereby waiving of jurisdiction that may apply, the courts of the city of the buyer.
You should contact with info@bpmlighting.com to manage the returns. They should be sent with the original return sheet,
duly completed, accompanying by the delivery note, to the following address:
Partida Madrigueres Sud, 11, 03700 Dénia (Alicante)
Regarding returns of merchandise that is not defective, you should consider the following features:
- In general, no returns of products whose purchase was made on confirmed order and products that have been
discontinued will be accepted.
- The refund will be by a credit note. To proceed to the payment the product should arrive in perfect condition and with all
accessories.
- The payments will only proceed once merchandise is accepted by our Technical Support Department. For returns which are
up to the customer the amount of the purchase excluding shipping costs will be paid.
- BPM Iluminación S.L. reserves the right to pay a lower amount if the material does not arrive in perfect condition and with
all accessories.
5- The warranty period starts from the date of invoice BPM Iluminación S.L. and cannot be extended in any way by replacing
a component in a repair or exchange.
6- Loss or damage during the transport is not responsibility of BPM Iluminación S.L..
There are manufacturers and brands that offer their warranty directly. Contact phone number and assistance would be
provided if necessary.
CLAUSES OF CANCELLATION OF WARRANTY:
- Improper use, handling or maintenance by the Customer of a gear, lighting fixture or a component.
- Improper repair, modification or extension by the Customer of a lighting fixture or a gear.
- Impairment, disposal or concealment by the Customer of the identification label of BPM Iluminación S.L.
This meaning that no returns without original packaging or with obvious signs of improper manipulation will be accepted.
NOT COVERED:
Excluded from any warranty are the defects and damage caused by external events, accidents, electrical accidents mainly
due to wear out and use not in accordance with the instructions of BPM Iluminación S.L.
BPM Iluminación S.L. is not responsible for errors or breakages during the shipping of the product. In case of returns not
assumed by our Technical Support Department, they shall be sent back by due freight.
These warranty conditions do not affect consumer’s statutory rights protected by national legislation applicable.
LEAVES OF CLAIM:
According to Spanish art. 1 RD 5/1997 14, there are complaint forms available to our Customers at the registered office of the
company.
