Full light intensity from the first moment.
We take care of the installation and
commissioning of your lighting system.
This includes expert installation and
programming of all luminaires so you
can immediately manage them centrally,
either in your existing building manage-
ment system, or in a new application.
If requested, we can also take over the
remote maintenance of your system. We
offer regular check-up appointments
or an all-inclusive solution with 24-hour
emergency service. We also develop
custom maintenance concepts for tech-
nically complex systems. The advantage
is that this avoids significant damage,
thus delivering the longest possible
service life.
XAL’s after sales services is the central
contact point and fast, immediate help
for all inquiries about delivered products.
The international service features range
from installation advice and commission-
ing to assembly and ongoing mainte-
nance. In the event of internal or exter-
nal influences on the power grid, XAL
provides support with grid analysis
measurements.
Service hotline: +43 316 3170 9400
Mon – Fri: 7 am to 8 pm
We see ourselves as an interface and medi-
ator between customers, store development
teams, architects, lighting designers, shop
fitters, as well as our internal departments.
We efficiently implement specific project
requirements. Within the framework of
project management, each project phase
involves close dialogue with the customers
and partners on site. Responsibilities include
inventory control to ensure delivery capa-
bility and avoid project delays. In addition,
we work closely with Technical Support
and Customer Service to ensure that even
parallel projects are best coordinated. XAL’s
project managers track all project phases
to ensure smooth running as well as on-time
and on-budget project completion. Many
years of experience in cross-border coop-
eration with all partners as well as seam-
less project management are key success
factors in this.
The basis for this comprehensive high-end
service is a continuous internal improvement
process that ensures consistently high
quality.
Project Management Service
Lighting design
support and
planning
After Sales
Service
Installation
support &
maintenance
Planning a sales-promoting lighting system
is often complex. Benefit from our many
years of experience with modern lighting
systems and use XAL’s Lighting Planning
service for your bespoke complete solution.
Our lighting designers research trends,
improve them, and develop custom concepts
using the latest lighting technology, always
tailored to your specific requirements in
terms of store size, design, brand identity,
and target group. To this end, we work with
international lighting designers, architects,
and planners in a constant effort to make
challenging designs possible. In addition,
compliance with budget, certification, and
standards requirements are part of the
service. Rest assured that XAL is a dynamic
and reliable project partner which delivers
solutions of the highest standard, even
under time pressure. We work with state-
of-the-art lighting calculation programs that
enable us to quickly offer bespoke solutions.
Our experts will present you with custom-
ised planning examples showcasing different
options for light staging, which will best set
the stage for your products at the POS.
Moreover, you can enjoy a comprehensive
range of services. We accompany you from
the selection of the luminaires and the suit-
able control system to commissioning and
maintenance. You can count on us.
xal.com/retail
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