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The right light for
the fi rst conversation
The registration area is the fi rst point of contact for patients and visitors to the hospital. It
should be inviting while also serving an orientation function. For this purpose, it is advisa-
ble to work with higher illuminance levels above the reception counter. This creates a visual
separation between the registration desk and the waiting area and creates an atmosphere of
trust. Especially in situations of stress or pain, a clearly illuminated face can convey a sense of
security to patients. The correct illumination for this is specifi ed in EN 12464-1 by means of a
modelling factor. At head height, the ratio between cylindrical and horizontal illuminance should
be between 0.3 and 0.6.
For a standing position in the registration area, this ratio should be achieved at around 1.6 m; in
the waiting area, where people are usually seated, this height is 1.2 m. The best visual condi-
tions are important for employees in the registration area. A well-lit and glare-free work area
supports concentration and performance and counteracts fatigue.
One often feels tension and nervousness in the waiting room. Here, lighting can have a calming
eff ect on patients and create a relaxing ambience. Wall or ceiling lights with warm white light
create a pleasant atmosphere. Floor luminaires or ring luminaires with soft light distribution also
create a homely character. If the light is to change dynamically with the time of day, Tunable
White luminaires are the solution; their light colour changes in line with daylight, creating a
pleasant lighting atmosphere. Since patients and caregivers spend most of the day indoors,
synchronising their internal clock is all the more important. This increases well-being, raises the
performance level, and improves sleep quality.
Registration requirements
• High illuminance on walls and ceilings for an inviting spa-
tial impression in the reception area
• Communication promotion through cylindrical illuminance
of ≥ 150 lux
• Good modelling with moderate ratio of cylindrical to hori-
zontal illuminance (EN 12464-1)
• Increased illuminance in the registration area and reduced
illuminance in the waiting area for visual separation and
zoning
Waiting room requirements
• Warm light colours and dynamic light sequences for well-
being with a basic brightness of at least 200 lux
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