Vitra: ID Chair Concept, 5 7

Sustainability and costs
GREEN USER AGREEMENT
The long life of the ID Chair not only has a positive im-
pact on the environment, but is also of economic benefit
to the company. This is why Vitra goes beyond the legally
mandated warranty to offer its project customers the
Green User Agreement. Thanks to this sustainable service
agreement for project customers, companies can deter-
mine not only the purchase cost of the chair, but also all
the costs of use, i.e. the Total Cost of Ownership for the
chair’s entire useful life.
Year 1
The customer undertakes to subject the product to
proper use and maintenance. In return, Vitra agrees to
rectify or replace any manufacturing or material faults
in the ID Chair and to replace wear parts free of charge.
Year 5
Five years after signing the Green User Agreement,
a service check is performed on the ID Chairs on the
customer’s premises. This extends the agreement by
five years.
Year 10
The next service check takes place. The Green User
Agreement is extended for a further five years.
Year 15
The ID Chairs can now be returned to Vitra for profes-
sional recycling.
In constructing the ID Chair, components were kept to a
minimum and, wherever possible, lightweight, separable
materials were used. The chairs are up to 95% recyclable
and consist of up to 48% recycled materials. They have
been awarded the environmental protection labels
“Blauer Engel für emissionsarme Polstermöbel” (Blue
Angel for low-emission upholstered furniture) and
“GREENGUARD Indoor Air Quality Certified”.
All ID Chairs share the same technical platform, thereby
making maintenance and servicing much more straight-
forward. The wear parts of the chair can be easily
replaced, the backrest and seat can be dismantled
without the need for special tools, and the seat covers
are easy to remove.