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General conditions of sale
ANNOTATION
Hereafter the “Supplier” shall mean tre.O; “Headquarters” - the headquarters of the Supplier in Via Campagna 36, 31020 San Polo di Piave, (TV);
“Purchaser” - the physical or legal person to whom any Product must be delivered; “Parties” - the Supplier and the Purchaser; “Product” – the
products and their components made directly by the Supplier; “Contract” – the supply agreement between the Parties.
1
1.1 This Price List takes effect from 01/06/2017 and cancels and replaces all preceding ones.
1.2 Prices are in Euro and do not include VAT.
1.3 The prices of the elements shown do not include a plinth, top or upstand.
1.4 Design, transport, assembly and any other expenses are the responsibility of the Purchaser.
1.5 The Supplier reserves the right to modify its products or change the prices given here at any moment, without prior notice, if this be deemed
necessary following any increase in costs of raw materials or labour. 1.6 On sending an initial order, the Purchaser is obliged to respect these
GENERAL CONDITIONS OF SALE, in his/her relations with the Supplier, declaring that he/she knows and fully accepts them, without exception and
is aware that the Supplier is not bound by different conditions, unless the non-application of these GENERAL CONDITIONS OF SALE is explicitly
declared in writing, or it shall become null and void. 1.7 Agents who have been granted an agency agreement for the tre.O brand, however, do not
have the right to represent the tre.O company, to collect cash, to receive or to be engaged in any way, without direct written authorization from tre.O.
2 ORDERS
2.1 Orders must be filled out in writing and sent to the Supplier by fax, e-mail, graphic programme or via an Agency. 2.2 Orders must be sent fully
completed in all parts: item code and detailed description of the requested products. 2.3 Orders must always be accompanied by a drawing with
measurements: including a top view for the correct execution of worktops and a front view for shelves. 2.4 The Supplier reserves the right to accept
or refuse the order received; the Contract is stipulated with the clause “Subject to the Company’s approval”. 2.5 The Supplier shall be free from any
liability if the order is not accepted.
3 CANCELLATION-ORDER MODIFICATION
3.1 No orders shall be cancelled or modified by the Purchaser later than 2 days after the date of receipt or, in any case, without the prior written
consent of the Supplier. 3.2 If the Supplier agrees to cancel an order, the Purchaser shall be liable for any related costs to the Supplier due to
cancellation or order modification.
4 COMPLIANCE TO SAMPLE
4.1 Compliance to the viewed sample cannot be considered peremptory, as there are tolerance margins due to product variations (colours, materials
and dimensions) caused by environmental factors (light, humidity, etc.) and by the intrinsic nature of wood and stone, whose variations are to be
considered valuable features of the product. 4.2 If they should occur, such variations just as differences in colour and in the grain of granite and
marble worktops that are made from natural blocks, cannot be considered cause for dispute or for product returns. 4.3 Any samples delivered to
the Purchaser are to be considered as sample types and not as samples. 4.4 Any lacquering carried out with reference to customer samples are not
to be considered binding for colours or finishes. 4.5 The distributed price lists and catalogues are purely intended for illustrative purposes, therefore
the Supplier denies all liability for any inaccuracies due to changes to items or accessories made to improve the product. 4.6 As far as printed
material is concerned, may we remind you that photographs may differ from the true product in colour, colour intensity and glossiness due to printing
characteristics. The Supplier always does his best to achieve the best results during the developing stage.
5 CUSTOM-SIZED ELEMENTS
5.1 Orders can be made for custom-sized elements. 5.2 Custom-sized elements are considered as items obtained from the standard shape, as
shown in the catalogue or price list, by varying one or more of its dimensions. 5.3 The production of any custom-sized elements is at the discretion of
the Supplier, who reserves the right to check the technical feasibility of the order request. 5.4 Non-standard sizes cannot be made for glass elements.
5.5 All custom-sized elements might prove to be, in terms of aesthetic appeal and quality, inferior to the usual standard provided by the Supplier. 5.6
Any request for custom-sized elements must, in any case, be accompanied by a drawing. 5.7 Custom-sized elements shall be supplied at the extra
charges indicated on the price list or on estimates if they are ordered by external reference.
6 DELIVERY TERMS
6.1 For the Supplier, delivery times for goods (even with order confirmation, if requested) have a purely indicative and not peremptory value. 6.2 The
Supplier is not liable to compensate for delays, or for partial or total interruptions in deliveries. 6.3 For orders for amounts totalling less than Euros 500
net, the Supplier reserves the right to extend the delivery terms, in order to group these together with any other orders. 6.4 If the opposite should be
explicitly requested, these orders shall be delivered with carriage payable on arrival with cash on delivery, or delivered by the Supplier, with a charge
of Euros 50 net for transport. 6.5 It is possible for the Supplier to interrupt delivery at any time in the event of non-payment or if the agreed terms of
payment are not respected, releasing the Supplier from any liability. 6.6 The order shall become peremptory for the Supplier if it is accepted in writing
or if the goods are delivered.
7 TRANSPORT
7.1 Claims can only be considered if made within eight days of the delivery date by registered letter. 7.2 For any damage to goods caused by transport
or missing lots, claims must be made when the goods are received and indicated on the transport documents. 7.3 List prices do not include expenses
for porterage, depositing at forwarding agencies, assembly or transport to upper floors, which are the entire responsibility of the Purchaser. 7.4 If
the Purchaser ignores or refuses to receive the product made available, and the right to payment of the price holds firm, the Supplier has the right to
deposit the product on the Purchaser’s premises or on third-party premises, at the Purchaser’s risk and expense.
8 RETURNS
8.1 Returned goods shall not be accepted unless authorized by the Supplier’s administration office by fax or e-mail. 8.2 Returned goods accepted
by the Supplier must be intact, packed and accompanied by a regular return document. Any returned items found faulty and attributable to the
Supplier shall be credited at the same price paid on the invoice at the time of purchase and, if not in good condition, at the price acknowledged by the
unquestionable judgement of the technical office. 8.3 It must be pointed out that worktops, connecting tops, shelves, back panels, plinths, cornices
and custom-sized units, even if returned, shall not be credited. 8.4 Any claims, with a request for replacement, must be made in writing (please use
the tre.O claims and requests for replacement form included at the end of each price list) within eight days of delivery of the goods, and these must
indicate an exact list of the requested items for replacement, a description of the fault detected and the delivery reference. 8.5 If claims are not received
in the established period, the delivered goods shall be considered accepted in any case, and must be paid according to the agreed procedures and
due dates.
