GENERAL INFORMATION
These maintenance tips are purely recommendations and cannot
guarantee 100% stain removal. Please consider the properties of the
high quality natural material and ensure that appropriate care is taken
to maintain the long lasting beauty of your product. For further details
please contact your Sales Representative.
LIGHTING
Metallised Polycarbonate
Metallised polycarbonate products are only guaranteed against
non-aggressive atmospheric conditions and therefore must only be
stored and installed in temperature controlled environments to preserve
the quality of the product. Clean with a soft dry cloth only. Do not use
polishing agents, water or abrasive materials. Always switch off the
electricity supply before cleaning.
We adhere to specific European Directives (such as “The Restriction
of Hazardous Substances Directive”(RoHS) 2002/95/EC) and
certain safety standards required by the international marketplace
(British and European IEC standard, UL rating).
LED Care
When cleaning/servicing LED products, avoid touching LED chips and
other exposed electrical components with bare hands. Direct contact
can lead to increased wear and a shorter product lifespan.
Dimmability
Lighting stating the term dimmable, means it has compatibility tested
and verified to work with a variety of common, mains voltage, off
the shelf, LED (Trailing edge) and/or non-LED (Leading edge) dimmer
switches.
Correct installation with other dimming and building management
systems such as Dali, KNX, 1-10V, 0-10V will require separate advice from
the specific systems expert.
FURNITURE & UPHOLSTERY
General Care Advice
Avoid exposing products to excessive heat e.g. by placing in front of a
radiator, as this can cause cracking. A minimum 30cm clearance from
heat source is advised.
FURNITURE
Marble
Marble is an exceptionally porous natural material and greater care
must be taken with it. Avoid wine, oil based products and foods,
vegetable and fruit dyes or acids coming into direct contact with the
surface. Please be aware that Marble will have some natural occurring
variations in colour and veins and fissures which will display the natural
inherent behaviours of the material and are not covered by our returns
policy. As a natural product, no two pieces will be exactly alike.
UPHOLSTERY
Please the manufacturers' websites:
www.kvadrat.dk
www.romo.com
www.ca-mo.com
For own label fabrics please visit:
www.tomdixon.net
Boucle
Boucle is formed from varying sized loops to give the fabric it's
impressive texture. The fabric is sensitive to damage from sharp tools,
belts, jewellery and pets. Loops or loose threads can appear and can be
pushed back in with a blunt object. Make sure never to pull or cut the
thread.
Please professional dry clean only, using a mild process suitable for the
speicific fabric composition.
Velvet
Velvet will acquire its unique appearance after some time due to usage
and the natural humidity of the surroundings. Pressure marks, rolling
stripes and smaller irregularities, which are inherent for the product,
will disappear in a ventilated and relatively humid environment. Pressure
marks/creases/dents are difficult to avoid, even if the textile is handled
carefully & correctly. This is a typical property of velours/velvets and it
is not considered a defect nor a sign of low quality. Velours/velvets are
generally more sensitive to incorrect handling than flat-woven textiles.
Wool
Daily care and immediate stain removal will ensure that your wool
upholstery will keep looking good for many years to come. It is normally
sufficient to regularly vacuum and air furniture upholstered in wool
fabric. However, it is a good idea to clean the wool fabric occasionally.
Use an approved wool shampoo and follow the instructions carefully.
Take care never to saturate the wool fabric. Never use undiluted cleaning
agents, bleaching agents, ammonia or soap intended for hard surfaces.
ACCESSORIES
FOOD SAFE
Where appropriate accessories products are food safe tested to BS and
EN standards, therefore generally suitable for worldwide use barring
some country specific deviations. For all our items that are used with
food, rinse with warm soapy water before use.
Metal
Where suitable we leave the metals un-lacquered allowing the material
to develop a unique and rich patina through the natural process of
oxidisation, which we believe enhances the beauty of the product. The
rate at which a patina develops will vary according to how it is handled
and the environmental factors such as humidity in the atmosphere. For
all our items that are used with food, do not let the brass or copper form
verdigris, which is formed when brass or copper undergoes long-term
natural oxidisation or is exposed to acidic conditions over time. Verdigris
is bright green in colour, and must be completely cleaned off before the
item is used.
• Hand wash with warm soapy water. Do not use in a dishwasher or
microwave.
• After use, rinse in warm water. Do not leave submerged in water.
• Never use abrasive cleaners or brushes that damage the surface.
• Dry with a soft cloth, inside and out.
Brass
Brass, similar to silver, will oxidise naturally in air over time. Humid
conditions and moisture will accelerate the process of oxidisation. We
believe the patina and ageing process adds beauty and richness to
the product. Brass is a soft, malleable alloy metal and should always
be treated with care. As the product is used, it will display marks such
as scratches, tarnishing and dents; this is normal and to be expected.
Salts and oils from skin may also mark the metal surface. The product
has been polished and treated with a wax coat to protect from marks
and moisture during the transit and installation process. This treatment
will over some protection against fingerprints and certain liquid spills
in the first few weeks of use. Any spills or marks should be immediately
cleaned, as per the instructions supplied with the product. The wax
coat will disappear over time, allowing the brass to patina naturally
with use, as is the intention. Please contact Customer Services for more
information on how to care for your Mass product.
Copper
Copper will develop a natural patina as it oxidises, we believe that this
enhances the beauty of the product as it is the nature of the material.
If you do not want your product to have a patina finish, you may wish
to use a metal polish. However, please be aware that this will alter the
original finish of the product.
Stone and Marble
As a natural material, each piece will be unique and may have a small
degree of colour variation and pitting. Grey is the most common
variation for white marble but there may also be yellow, brown and
green tones. Green marble varies from light to dark tones, with brown,
black and various other coloured streaks visible. Black marble commonly
has grey and white tones within it. All our marble items are handmade
and variations will occur from piece to piece. Commercially available
stone cleaners or baking soda may be used to remove stains from the
marble. If using stone cleaner, follow the manufacturer’s instructions
carefully.
All stone has a degree of porosity therefore strong colours will stain such
as beetroot, turmeric and red wine etc. High acidity fruits such as lemon
and lime should not be left for any length of time on any stone surface
as the acid will eat into the surface of the marble and may leave an
indentation.
Hand-wash in warm soapy water.
Never use abrasive cleaners or brushes as this will damage the surface.
Do not leave submerged in water for extended periods of time.
Glass
Many of our glass products are mouth blown into our specifically
designed moulds, and finished by hand.
• Wipe with a soft, damp cloth.
• Do not use abrasive cleaners, as these will damage the surface.
SCENTED CANDLES AND DIFFUSERS
Your candle will burn clean and evenly down to the bottom of the vessel
if you take the following steps:
• After extinguishing the flame, if necessary, centre the wick in the
liquid wax.
• To enjoy best diffusion and burning, you need to burn the candle for
a maximum of 2 or 3 hours at a time, or until the whole top of the
candle turns to liquid. It is essential to cut the wick short (1/4 inch)
before relighting the candle to avoid unnecessary smoke.
• Do not place the candle in a wind draught or directly on a glass,
wooden or marble surface. Never leave a burning candle unattended.
• Never move or tip a burning candle. Always burn on a flat and stable
surface. Keep out of reach of children and pets.
• The scented candle vessels are designed to be used after the candle
has finished burning. To remove any remaining wax, simply submerge
the vessels in hot, soapy water and apply a soft sponge or brush
lightly to clean.
• Candles should be stored at room temperature
• Transported where possible in a controlled temperature
• Must be transported the right way up
• The Scented Diffusers will remain fragrant for approximately 12
weeks depending on location and temperature.
TEXTILES
Do Not
Wash
Do Not
Bleach
Do Not
Tumble Dry
Do Not Iron
Dry Clean
Only
Do Not Dry
Clean
GENERAL
Small variations in colour and size are likely in hand made textiles. The
dyes used in some natural materials may transfer to lighter colours;
avoid contact with light surfaces or fabrics.
We recommend our textiles to be spot or professionally cleaned, please
refer to the instructions on the product label for further information.
RUGS
GENERAL CARE
• We recommend the use of an anti-slip rug pad for protection and
comfort.
• For rugs with a pile, some initial shedding will occur but will subside
with regular vacuuming on a low power setting. In order not to pull up
the pile of the rug avoid high suction cleaners.
• Loose threads can be removed by cutting, do not pull.
• Avoid exposure to moisture. Spills should be removed immediately;
blot with a clean, undyed cloth, do not scrub.
• Avoid direct and continuous exposure to sunlight to reduce sun
discolouration. We recommend rotating covered areas regularly so
that wear is even across the entire surface.
JUTE CARE
Jute is a natural material with inherent shade and textural variances.
To avoid mould and mildew, keep it dry and do not clean with water. If a
jute textile gets wet, remove it from the source of moisture immediately
and place in a well-ventilated area to dry.
CARE AND MAINTENANCE
CARE AND MAINTENANCE
