In case of stains
Promptly deal with any stains by using an absorbent white cloth with which to gently dab the carpet. Avoid scrubbing,
as this may damage the fibres and further penetrate the stain. Use lukewarm water, avoiding hot water.
Always proceed from the outside of the stain towards the inside to prevent it from spreading. It is advisable to make
a preliminary test on a small, non-visible area before applying any treatment to the carpet. Let it dry naturally before
walking on the carpet.
An absorbent powder (e.g. Terre de Sommières) can be used for stain removal. Apply the powder to the stain and brush
according to the supplier's instructions. Once the powdered surface is dry, vacuum vigorously to remove all traces of
dust. Never soak the carpet at any time. In case of stubborn stains, we recommend you consult specialists for profes-
sional cleaning.
Indications for the tratment of specific stains
Coffee, tea, fruit juices, red wine: Use a shampoo. If the stain persists, dab with denatured alcohol or ammonia solution.
Beer, cola, sugary drinks: Dab with diluted water and vinegar. If the stain persists, dab with ammonia diluted in water
and use shampoo.
Blood: Use only cold water, no shampoo.
Grease: Remove as much as possible with a knife or spatula. Pour pure alcohol, let it evaporate, then clean with a
mixture of cleaning product and vinegar. Finally, blot with water.
Tar: Remove as much as possible with a knife or spatula and then blot with solvent.
Oil paint: Blot the material with blotting paper and then dab with white spirit.
Do not pour white spirit directly onto the carpet. Use shampoo and then rinse with clean water. Blot and allow to dry.
Ink: Dab with a release agent.
Chewing gum: Cover with an ice cube until it hardens, then scrape off the residue with a spoon in the direction of the
fibres.
Candle wax: Follow the same procedure as for chewing gum.
Vacuum well. Then pour in pure alcohol, let it evaporate, clean with a mixture of detergent and vinegar, and dab with
water.
Cigarette burns: Scrape the charcoal on the surface and vacuum.
The shimmering phenomenon
The 'shimmering phenomenon' represents the optical effects generated by localised changes in the orientation of pile
yarns on carpets and rugs. It is not a change in hue, but a change in the reflection of light. We would like to emphasise
that shimmering is not an intrinsic defect of the carpet or its laying.
All velvets are subject to this phenomenon, especially those with soft pile, narrow structure and thick pile. The direction
of the velvet creates a permanent change in appearance, with surfaces appearing light in one direction and dark in the
other, often likened to water spots or 'watermarking'.
Shimmering is unpredictable and unavoidable. It can be accentuated by traffic, passing signs, uneven floors, draughts or
prolonged exposure to sunlight or moonlight.
Importantly, this phenomenon is not a manufacturing defect and does not affect the durability or suitability of the carpet.
It is not related to materials or manufacturing processes, but can occur on all types of carpets.
Shimmering is permanent and irreversible, although brushing or vacuuming temporarily may improve the appearance.
The visual effect depends on the nature of the carpet, with duller pile carpets reflecting less light and heavy patterns
that can hide this effect.
To mitigate shimmering, it is advisable to control the humidity of the floor, lay the carpets on dry surfaces and keep the
floor smooth and free of unevenness. Avoid the use of waterproof or adhesive films that can trap moisture and increase
the risk of permanent marks.
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RUG COLLECTION
