phillipscollection.com
phillipscollection.com
78
79
We make every efort to stock items for immediate delivery.
If an item is in stock, it typically takes 2-3 days for packing
and 5-10 days for shipping.
In the event that an item is out of stock, it usually will ship
within 4 to 12 weeks. Some of our treasures may take up to
16-20 weeks.
Despite our best eforts, orders can not always ship
complete. Please note if you require orders to ship
complete.
Domestic shipping cost will typically range between
10%-20%. Note: This is an average percentage that will vary
with dollar amount and cubic displacement. This is not a
quote. For truck deliveries there is a minimum fee of $120.
Additional fees will be incurred for lift-gate and curbside
residential deliveries. A $25 fee will apply to all drop-shipped
orders.
Shipping to Canada will range from 20% to 25% depending
on dollar amount and cubic displacement. For all other
international orders, a freight forwarder is required.
All returned merchandise must be authorized by a Phillips
Collection customer service representative. Returned
merchandise is subject to a 25% re-stocking fee. All freight
charges are the responsibility of the customer. We require
that all cancellations and/or changes to pending orders be
given in writing.
SHIPPING & RETURNS
Online at – www.phillipscollection.com
First time customer? The process is simple and takes just
a minute or two. From our homepage, click on ‘register’
in the top right corner of the screen and follow the
instructions. We will receive your request immediately and
will get back to you with a user name and password as soon
as possible.
Through our Sales Reps – You can find the list on our
website phillipscollection.com/salesreps
Directly with our sales department – Our customer service
representatives are happy to help you in any way. Please feel
free to contact us with any questions.
Phillips Collection sells to the trade only. Tax ID or resale
certificate is required to open a new account.
The minimum opening order is $500. Minimum re-order
is $250. A fee of $25 will be charged to any re-order in
amounts less than $250.00
We accept checks, wire transfers, Visa, Master Card and
American Express credit cards. We do not accept COD
payments. Net 30 terms will be ofered upon approval
to customers who have submitted a satisfactory credit
application.
HOW TO BUY
BECOME A CUSTOMER
We make every efort to help realize your custom requests.
With such a vast range of materials and capabilities, certain
requests are more realistic than others. With that in mind,
please email us at hospitality@phillipscollection.com with
your proposal, quantity needed, finish requirements, time
line for delivery and any other details you feel would be
important and we’ll get back to you as soon as possible.
Toll free:
877-PHILLIPS
Phone:
336-882-7400
Fax:
336-882-7405
By email:
General Questions:
info@phillipscollection.com
Sales requests:
orders@phillipscollection.com
Hospitality Requests:
hospitality@phillipscollection.com
Claims & Returns:
claims@phillipscollection.com
Image Requests / Press: marketing@phillipscollection.com
CUSTOM
CONTACT US
TRADE SHOWS
Dallas Total Home & Gift Market
Dallas Total Home & Gift Market
June 21-27, 2017
(Suite 1F-115)
www.dallasmarketcenter.com
Atlanta Summer Gift & Home Furnishings Market
AmericasMart
July 11-18, 2017
(Suite #15-A-6)
www.americasmart.com
Atlanta Summer Gift & Home Furnishings Market
AmericasMart
September 12-14, 2017
(Suite #15-A-6)
www.americasmart.com
High Point Fall Market
International Home Furnishings Center
October 14-18, 2017
(Suite C202)
www.highpointmarket.org
BDNY | Boutique Design Trade Fair
Jacob K. Javits Convention Center
November 11-12, 2017
(Booths 1320/1321)
www.bdny.com
Las Vegas Summer Market
Las Vegas Design Center
July 30-August 3, 2017
(Suites A202)
www.lasvegasmarket.com
