432 / phillipscollection.com
433 / every piece a conversation
PRICING • All prices are listed in US dollars. All prices are
subject to change without notice.
MINIMUM OPENING ORDER • Minimum opening order
is $500.00 prepaid only. Credit cards (Visa, Master Card,
American Express), bank wires and checks are accepted.
MINIMUM RE-ORDER • Minimum re-order value is
$250. A fee of $25 will be charged to any re-order in
amounts less than $250.
PAYMENT TERMS • We accept Checks or Visa, Master
Card and American Express credit cards. We do not
accept COD payments. Net 30 terms will only be offered
upon approval, to customers who have submitted
satisfactory credit references. Net 30 terms will not be
offered to first-time customers but, may be requested
for any subsequent orders over $1,000.
LATE PAYMENTS • Late payments will accrue 1.5%
monthly interest charge on the overdue amount, from
the date after the due date stated on the invoice until
the date paid. Unpaid invoices will be submitted to a
collection agency after 90 days. The amount due will
include all legal and agency fees.
INTERNATIONAL ORDERS • International orders must
be fully pre-paid.
DELIVERY • We make every effort to stock items for
immediate delivery. If an item is out of stock, our treasures
usually ship within 16 to 22 weeks. Despite our best efforts,
orders do not always ship complete. Special requests
concerning backorders should be noted in writing when
the order is placed. A $25 administration fee will apply to all
drop-shipped orders (shipped to different address than the
billing address). Additional fees will be incurred for lift gate
and residential deliveries. Special delivery fees will be added
to the invoice after delivery if they were not noted at the
time of the order.
DOMESTIC FREIGHT • Shipping cost will range between
10% and 25% depending on the total value of the order and
distance. Please refer to our Shipping & Handling Guide
for more details, including drop ship fees and curbside
options. Note: This is an average percentage that will vary
with dollar amount and cubic displacement. This is not a
quote.
DAMAGES/REPAIRS • Any merchandise with visible
damage must be noted to the delivery service upon
receipt. Damages including concealed damage must be
reported within three (3) business days from receipt of
merchandise. Photos documenting damaged items must
be sent by email to claims@phillipscollection.com. All
customer made repairs must be previously authorized by
our claims department. For 3rd party shipments, Phillips
Collection will make every effort to provide information
and assist in the completion of your claim. All packing
material must be held until further advice from Phillips
Collection. Failure to retain damaged merchandise and
packing material will result in immediate declination of
your claim.
RETURNS/CANCELLATIONS • As soon as you place
your order we begin the procurement process. Therefore,
we are not able to accept cancellations without a 25%
administrative fee. All returned merchandise must be
authorized by a Phillips Collection claims representative.
Returned merchandise is subject to a 25% re-stocking fee.
All freight charges are the responsibility of the customer.
All refunds on orders paid by credit card will incur a 3%
administrative fee. We require that all cancellations and/or
changes to pending orders be given in writing.
TERMS & CONDITIONS
Online at – www.phillipscollection.com
First time customer? The process is simple and takes
just a minute or two. From our homepage, click on
‘register’ in the top right corner of the screen and follow
the instructions. We will receive your request immediately
and will get back to you with a user name and password as
soon as possible.
Through our Sales Reps – You can find the list on our
website phillipscollection.com/find-a-rep
Directly with our sales department – Our customer service
representatives are happy to help you in any way. Please
feel free to contact us with any questions.
Phillips Collection sells to the trade only. A valid resale
certificate is required to open a new account. To open a
new account please visit phillipscollection.com/register
The minimum opening order is $500 prepaid only.
Minimum re-order is $250. A fee of $25 will be charged to
any re-order in amounts less than $250.
We accept Checks or Visa, Master Card and American
Express credit cards. We do not accept COD payments. Net
30 terms will only be offered upon approval, to customers
who have submitted satisfactory credit references. Net 30
terms will not be offered to first-time customers but, may
be requested for any subsequent orders over $1,000.
HOW TO BUY
BECOME A CUSTOMER
We make every effort to help realize your custom requests.
With such a vast range of materials and capabilities, certain
requests are more realistic than others. With that in mind,
please email us at hospitality@phillipscollection.com with
your proposal, quantity needed, finish requirements, time
line for delivery and any other details you feel would be
important and we’ll get back to you as soon as possible.
Toll free:
Phone:
Fax:
By email:
General Questions:
Sales requests:
Hospitality Requests:
Claims & Returns:
Image Requests / Press:
877-PHILLIPS
336-882-7400
336-882-7405
info@phillipscollection.com
orders@phillipscollection.com
hospitality@phillipscollection.com
claims@phillipscollection.com
marketing@phillipscollection.com
CUSTOM
CONTACT US
