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By ordering our products is implied that you are agreeing to abide
Ottiu’s terms and conditions as written below:
• The current list of prices replaces any other published before;
• The prices always refer to one unit;
• The VAT is not included in the price, so the legal tax must be added to
the price;
• Each piece is manually and individually handmade in Portugal, so
small knots, stripes, color differences, marked and faint rings of wood
grains are signs of genuineness and are not regarded as defects or
deficiencies. There might be some slight differences from piece to piece.
PACKING AND SHIPPING
• The packing is always included in our price. We analyze piece by piece
regarding the order specifications, and if we consider that it will need
a specific packing, we’ll do it by ourselves. Like all our pieces, also our
packing is made with the best materials in the market to guarantee the
maximum successful arrival of the goods.
• The transportation costs and insurance are not included;
• If the client pretends to transport the product(s) by his own method,
Ottiu will be free from any responsibility due to the mentioned transport;
• Ottiu reserves the right to charge 20% extra of the value of transport
for each transport deferred with less than 3 days ahead of the dispatch
date;
•When receiving the pieces, you should check for any apparent damage
inflicted in the packaging box and materials. Any piece's damage
should be communicated during the first 48 hours after receiving the
order. The photographic evidence of the damages should be sent by
email to info@ottiu.com;
• After the complaint is justified by Ottiu, the piece will be integrally
replaced, repaired or the product exchanged, in a time of delivery
agreed with the customer.
PAYMENT CONDITIONS
Ottiu starts the production after having the receipt confirmation at
least 50% of the total amount. And the lead time starts counting after
this day. The remaining amount shall be transferred 3 days before
shipping the pieces.
All the pieces are Ottiu proprietary until the payment is done and
confirmed to its full.
PAYMENT DETAILS
Beneficiary Name: RADIANTDETAIL, S.A.
Bank name: BPI
Account number: 3-5100624.000.001
NIB: 0010 0000 5100 6240 0017 2
IBAN: PT50 0010 0000 5100 6240 0017 2
SWIFT/BIC: BBPIPTPL
Bank Address: BPI - NOGUEIRA DA MAIA Travessa Sidónio Pais, 24, Fcç.
A Lj. R/C F 4475-499 Maia – Portugal
LEAD TIMES
Production lead time is 8 to 10 weeks and delivery is not included.
Customized items lead time is 10 to 12 weeks and delivery is not included.
Lead time for orders with COM/COL products only starts once the fabric
arrives at our office and is properly identified. ottiu is not responsible
for delays in production or any fabric misuse if the fabric is sent without
identification by the customer. For pieces with custom specifications or
large quantities orders, ottiu reserves the right to agree with the client
on a lead time.
STORAGE FEES
Orders that accrue storage fees can not be released until the fees and
the remaining balance are paid.
CONTRACT AND HOSPITALITY ORDER
Ottiu has the ability to customize its products and design and produce
new products to satisfied contract specifications. These orders will need
special pricing based on quantity and features. Please contact Ottiu for
contract quotes.
WARRANTY POLICY
Ottiu provides a 5 years limited warranty against any manufacturer's
defects and 3 years limited for materials (leather, fabrics, varnishes,
patinas). This means that Ottiu will fix free-of-charge any problems
due to manufacturer’s, but no problems occurred due to wrong
maintenance, cleaning, humidity and other pertinent factors.
Ottiu does not warrant: changes in surface finishes due to against or
exposure to light, damage from sharp objects or imprinting from writing
instruments, prolonged exposure to humidity.
Otttiu doesn’t guarantee finishes against fading and oxidizing throughout
the years. Color and finish variations and veining are inherent in metal
are considered to be the natural beauty of the material.
Upon confirmation of any defect, Ottiu compromises to replace the
defective part or integrally piece, within a period agreed with the client.
Any costs for packing and shipping are not covered under this warranty.
To obtain the proper service under this warranty, the original purchase
receipt must be kept.
Failure to comply with these requirements means that the right to
complain will be forfeited. The buyer bears the risk for the goods being
stored under normal conditions for furniture and for the conditions of the
goods during storage.
CONTACTS
Tel.: +351 220 143 048
Mob.: +351 935 777 611
E-mail: info@ottiu.com.
TERMS & CONDITIONS - OTTIU
GENERAL TERMS AND CONDITIONS
