GENERAL CONDITIONS:
All orders sent to Onok Luz Técnica s.l. are bound the following terms and conditions, which will be accepted
by the customer from the issue of his order. The price for the items in catalogue will be those mentioned in the
prevailing price list.
PROPERTY:
The goods are own property of Onok Luz Técnica s.l., until reception of the pament in full of their amount, even
if the goods have been sold to third party.
DELIVERY TIME:
Delivery times have to be considered approximate and without any commitment. Onok Luz Técnica s.l. liability
shall any claim of damage or compensation from delay on delivery.
EXPORT – ORDERS:
The minimum amount per order for domestic market will be of 150 Euros. For exports, please consult.
TRANSPORT:
Domestic orders (Peninsula and Balearic Islands) below 300 euros will be ex – works. Over 300 euros net they
will be with freight prepaid by Onok Luz Técnica s.l. All sales to Canary Islands and export by orders will be sent
“Ex-works” and at customer’s account and risk.
RETURNING GOODS:
Onok Luz Técnica s.l. will not be responsible for any merchandise received without previous authorization in
writing from our part. The buyer has 15 days, from the reception day, to return any goods upon which exists any
disagreement. Any refund accepted, will be sent at freight paid that will berefunded, together with the amount
of the merchandise, once verified the reason for the return. Exceptionally, Onok Luz Técnica s.l. will allow the
return of merchandise after 15 days allowed for inspection. In such cases, ther will not be any freight refund, and
a depreciation of 25% will be applied upon the value of goods in concept of manipulation costs. In any case,
Onok Luz Técnica s.l. will not make any refund until the merchandise has arrived to our premises in the conditions
of packaging, components, and the appropiate physical conditions, and exists a justified reason for its returning.
For special orders requested from the customer, we won´t accept any returning goods.
PAYMENTS:
Payment terms will be those previously accepted by both parties (Onok Luz Técnica s.l.-customer). In case of
delay in any agreed payment, Onok Luz Técnica s.l. will claim the right of recover interests for delay or any loss
caused by this delay.
GUARANTEE:
All Onok Luz Técnica s.l. products are guaranteed for 3 years, according to the instruction leaflet enclosed to
each item. Our guarantee includes the repair, replacement or exchange of the product andor components at no
cost to the customer, excluding labour, in addition to transportation costs arising for compliance with the warran-
ty. All the technical specifications of the Onok´s Guarantee, in addition to the rights of the consumer, are set forth
in the General Guarantee Conditios document: https://www.onoklighting.com/onok_website/static/src/media/
GarantiaONOK_24meses_eng_esp.pdf
FINISHES:
Onok Luz Técnica s.l. reserves the right to make small changes in its produ cts without previous warnings. In this
sense no claims would be accepted from customers except where otherwise agreed.
DISCREPANCIES:
For any discrepancy between Onok Luz Técnica s.l. and the buyer, both parts shall fall within the exclusive juris-
general purchase info
diction of the competent court to the Judges and Courts of Xátiva (Valencia- Spain), with resignation of any other
law that could correspond, being all the expenses and judicial coasts on behalf of the part that specifically had
failed to fulfil the present general conditions of sale.
PACKAGING:
All products that are generally supplied in multiple boxes can also be prepared in individual boxes
upon request.
WEE TAX:
Spanish consumers should know that, in compliance with regulations on waste management of electrical and
electronic materials, a rate of 0.09 € will apply to all LED products Onok Luz Técnica s.l. sells to spanish market.
All content of this catalogue has to be considered for informational purposes. It can be altered and/or removed
at any time and without prior notice.
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