Sales Terms
Prices
This price list shows Recommended Retail Price, without VAT, and replaces any
previous price list.
The invoice maturity date cannot be altered and any delays will be subject to the
relevant administrative and financing expenses. The due date of an invoice can
not be changed by the client in case of a commercial claim, except with a written
authorization of Marset.
Sold products will be owned by Marset Iluminación S.A. (Marset) until full payment of
invoice. This is also applicable to customers whose business closes down.
Orders
Minimum Order: 120€ without VAT.
If a client requires an order of lesser amount, Marset will charge an extra 15€ for
administration costs.
Orders will only be accepted if sent by fax or email.
The order will be considered definitive if the client does not make any amendments
24 hours after receipt of the Confirmation Order Sheet sent by Marset, including
information on product, availability, quantities, price, payment and transport
conditions.
International wire transfers should be made in OUR terms (Remitter pays all fees)
so the total amount is received by Marset. If the transfer is received in any other
conditions, we will charge you the corresponding fees in your next order.
Transport
In general terms, orders will be delivered ExWorks. For certain markets there are
specific transport conditions (check with Marset).
Marset’s priority is to deliver orders as per agreed delivery dates but delivery dates
communicated by Marset are approximate only, and Marset will not be liable for, nor
will be in breach of its obligations to Customer, for any delay in delivery, provided that
Marset shall use commercially reasonable efforts to meet such dates.
Transport Claims
In case of any transport claim, Marset has an insurance that covers damages for CIP
deliveries.
The client must inform via fax both the transport agency and Marset 24hrs since
reception of goods. Please write the claim on the delivery note if the damage can
be easily seen.
It is advised to put a stamp on the delivery note that states that the order has arrived
and that the goods are subject to examination of the contents.
In case of damage or breakage, please ask our team whether it is best to fix the light
with a spare part or to return the product.
Repairs
All repairs are subject to a fee established once the fixture reaches Marset’s factory.
The transport fee will be charged to the customer.
Goods return
Goods can only be returned subject to an official authorisation and approval
by Marset.
If Marset accepts a return, the company will issue a credit note covering 80% of the
amount invoiced.
Returned goods have to be sent with the original packaging, in perfect state and with
the reference of the printed authorisation. Otherwise, our warehouse will not accept
the goods.
Guarantee
Our fixtures have a 3-year guarantee valid from the date of purchase. All our fixtures
display a code with the manufacturing date. If the code is removed, the guarantee
will not cover the product.
Our guarantee liability includes the repair or replacement of the goods, excluding
shades, Light sources, charging cables and batteries.
The cost of installation and/or uninstalling the product and the transport fees are
not included in the guarantee.
Other
Marset Iluminación, s.a. reserves the right to modify any product in order to improve
its characteristics, without prior notice.
Placement of an order implies acceptance of our sale terms.
All disputes will be subject to arbitration in Barcelona according to Spanish law.
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