KOKET . Terms and Conditions
201
CONTRACT/HOSPITALITY ORDERS:
TKOKET has the ability to customize existing products or new products
to meet contract specifications. These orders will necessitate special
pricing based on quantity and features. All custom designs are subject
to a non-refundable design fee of two hundred and fifty dollars (USD)
$250.00. In specific cases of customization, additional design fees may
apply. This will be determined on a case-by-case basis at which time
the Buyer will be notified of any said fees.
PRODUCT AND STORAGE FEES
Upon completion, clients will have a total of ten (10) days from the
date they are billed for their final payment to pay all remaining
balances on their order. If the balance remains unpaid after the ten
(10) day grace period, a 5% storage fee will be applied weekly. This 5%
will be calculated based on the total invoice amount, not the remaining
balance. Orders that accrue storage fees cannot be released until the
fees and remaining balance are paid. If the order extends eight (8)
weeks past the date of final billing, the client consents to release the
order to KOKET stock, and the order deposit is lost.
ORDER CANCELLATION
All goods are custom made to order specifications. Orders are
not cancellable after five (5) working days since the day of the 1st
payment of the order, nor returnable. If the order is canceled within
the five business days allowed, the amount already paid
will be credited (KOKET Credit Note) to the same entity that was
ordered from us. Changes in orders, returns or cancellations require
prior written approval from manufacturer. In every other aspect
(delay, client indecision, loss of projects, etc.) the amount paid to
KOKET will not be refunded or credited as Credit notes, and the client
will lose any right to the goods.
In-Stock Lighting Return Policy:
KOKET will not accept lighting returns without prior written
authorization. Returns or cancellations are subject to cancellation
fees or restocking fees up to 50% of the net selling price. In-stock
lighting will not be accepted as a return if product has been installed,
altered or damaged in any way.
LEAD TIME
We reserve the right, without prior notice, to change lead time. For
pieces with custom specifications or orders of large quantities we
reserve the right to adjust the time of delivery accordingly. Lead
time for COM or COL orders does not begin until ALL fabric and/or
materials are received by the manufacturer.
FREIGHT
Shipping costs are not included in the price of an item. This in no way
implies that KOKET is responsible for the performance of the carrier.
Seller product shipment includes door-to-door, drop off service
unless Buyer specifies an additional service. Delivery personnel are
limited to delivering to physical shipping address only. They are not
permitted to cross the threshold of building, home, or office with
shipment. Nor can they handle, uncrate, or remove any packaging or
materials.
Buyer can request additional services for a higher fee. Additional
services include: air freight and white glove services.
Any shipments returned to Seller as a result of Buyer’s unexcused
delay or failure to accept delivery will require Buyer to pay all additional
costs incurred by Seller including storage fees.
TITLE / RISK OF LOSS
Any claim by Buyer against Seller or carrier for shortage or damage
occurring prior to delivery must be made in writing within forty-eight
(48) hours after receipt of shipment and accompanied by original
transportation bill signed by the carrier, noting that the carrier
received the goods from Manufacturer in the conditions claimed. All
deliveries are subject to the accompanying Freight Receiving Rules.
WARRANTY AND DISCLAIMER
There are no warranties with our products. When issues arise, KOKET
reserves the right to determine whether a replacement or repair is
most appropriate.
Defective products will be either fixed or replaced within the normal
production time period required to reorder and manufacture the
replacement product.
Furniture: Many wood and metal finishes are applied by hand and
may vary in color, tone and character. While Manufacturer will make
every effort to match a finish, no guarantee can be made of an exact
match.
Manufacturer does not guarantee finishes against fading and
oxidizing. Variations in color and veining are inherent in stone and
wood and considered to be part of the natural beauty. Furniture and
lighting is handmade, and therefore is subject to slight variations.
Textiles and Soft Goods: Manufacturer does not guarantee fabrics
or soft goods, dyed or natural, from fading, normal wear, or slight
variations in color.
Dining Tables: Dining table designs are handmade and are subject to
slight inconsistencies. Table tops and bases are made and shipped in
separate crates. Glass table tops are not
anchored to the base upon arrival, and thus does not guarantee
maximum stability upon placement.
Consoles: All console designs are handmade and subject to slight
inconsistencies. Certain console designs could cause a small
percentage of instability upon movement. Please exercise caution
when moving consoles, providing proper support, as they are very
fragile.
SHIPPING / DELIVERY
As a service to our customers, KOKET will arrange the shipping of
orders via one of our preferred carriers. All charges are proforma and
will be included on the final balance due notice.
If the customer chooses to manage their own freight and delivery,
KOKET must be notified of the specific details of the movement. The
handling fee for "customer’s own" pick-up of $100.00 will be added
to the customer’s balance.
Ownership of the product transfers to the customer (owner) upon the
freight carrier taking possession of the order for transport. Therefore,
responsibility for damage occurring in-transit is the owner’s and all
claims for freight damage must be made within 48 hours of receipt.
If customer selects their own freight carrier, freight claims must be
filed directly with the selected carrier. KOEKT is not responsible for a
customer’s own or third party freight damage and claim.
RECEIPT OF PRODUCT & INSPECTION OF PRODUCT
DI highly recommends using a qualified receiving warehouse
to receive, inspect, consolidate deliveries and facilitate in-home
installation. All crated goods must go through a professional receiver
such as a receiving warehouse. A receiving warehouse acts as an
agent for the client and is responsible to note any damage and assist
the owner with filing a freight claim when any damage is found. A
qualified receiving person should be present to accept products when
delivered directly to a home.
