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Terms&
Conditions
CONTRACT/CUSTOM ORDERS:
TITLE / RISK OF LOSS
WARRANTY AND DISCLAIMER
PRODUCT AND STORAGE FEES
LEAD TIME
FREIGHT
ORDER CANCELLATION
KOKET has the ability to customize existing products or new
products to meet contract specifications. These orders will
necessitate special pricing based on quantity and features. All
custom designs are subject to a non-refundable design fee of
two hundred and fifty dollars (USD) $250.00. I do not believe
this is being applied; please consider excluding it; we can add a
paragraph on the custom orders and charges (see below).
In specific cases of customization, additional design fees may
apply. This will be determined on a case-by-case basis at
which time the Buyer will be notified of any said fees.
Any claim by Buyer against Seller or carrier for shortage or
damage occurring prior to delivery must be made in writing
within forty-eight (48) hours after receipt of shipment and ac-
companied by original transportation bill signed by the carrier,
noting that the carrier received the goods from Manufactur-
er in the conditions claimed. All deliveries are subject to the
accompanying Freight Receiving Rules.
There are no warranties with our products. When issues arise,
KOKET reserves the right to determine whether a replacement
or repair is most appropriate.
Defective products will be either fixed or replaced within the
normal production time period required to reorder and manu-
facture the replacement product.
Furniture: Many wood and metal finishes are applied by hand
and may vary in color, tone and character. While Manufacturer
will make every effort to match a finish, no guarantee can be
made of an exact match.
Manufacturer does not guarantee finishes against fading and
oxidizing. Variations in color and veining are inherent in stone
and wood and considered to be part of the natural beauty.
Furniture and lighting is handmade, and therefore is subject to
slight variations.
Textiles and Soft Goods: Manufacturer does not guarantee fab-
rics or soft goods, dyed or natural, from fading, normal wear, or
slight variations in color.
Dining Tables: Dining table designs are handmade and are sub-
ject to slight inconsistencies. Table tops and bases are made
and shipped in separate crates.
Glass table tops are not anchored to the base upon arrival, and
thus does not guarantee maximum stability upon placement.
Consoles: All console designs are handmade and subject to
slight inconsistencies.
Certain console designs could cause a small percentage of
instability upon movement. Please exercise caution when
moving consoles, providing proper support, as they are very
fragile.
Upon completion, clients will have a total of four (4) weeks
from the date they are billed for their final payment to pay all
remaining balances on their order. If the balance remains un-
paid after the four (4) week grace period, a 5% storage fee will
be applied weekly. This 5% will be calculated based on the total
invoice amount, not the remaining balance. Orders that accrue
storage fees cannot be released until the fees and remaining
balance are paid. If the order extends eight (8) weeks past the
date of final billing, the client consents to release the order to
KOKET stock, and the order deposit is lost.
We reserve the right, without prior notice, to change lead
time. For pieces with custom specifications or orders of large
quantities we reserve the right to adjust the time of delivery
accordingly. Lead time for COM or COL orders does not begin
until ALL fabric and/or materials are received by the manufac-
turer, and confirmed to be in full compliance.
Shipping costs are not included in the price of an item. This in
no way implies that KOKET is responsible for the performance
of the carrier.
Seller product shipment includes door-to-door, unless stated
otherwise in the estimate/proforma invoice.
Delivery personnel are limited to delivering to physical shipping
address only. They are not permitted to cross the threshold of
building, home, or office with shipment. Nor can they handle,
uncrate, or remove any packaging or materials.
Buyer can request additional services for a higher fee. Addi-
tional services include: air freight and white glove services.
Any shipments returned to Seller as a result of Buyer’s un-
excused delay or failure to accept delivery will require Buyer
to pay all additional costs incurred by Seller including storage
fees.
All goods are custom made to order specifications. Orders
are not cancellable after five (5) working days since the day
of the 1st payment of the order, nor returnable. If the order is
cancelled within the five business days allowed, the amount
already paid will be credited (KOKET Credit Note) to the same
entity that was ordered from us.
Changes in orders, returns or cancellations require prior written
approval from manufacturer. In every other aspect (delay, client
indecision, loss of projects, etc.)
the amount paid to KOKET will not be refunded or credited as
Credit notes, and the client will lose any right to the goods.
In-Stock Lighting Return Policy:
KOKET will not accept lighting returns without prior written
authorization. Returns or cancellations are subject to cancel-
lation fees or restocking fees up to 50% of the net selling price.
In-stock lighting will not be accepted as a return if product has
been installed, altered or damaged in any way. Please consider
removing this or amend it to all Outlet pieces.
