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69% of travellers want to reduce the carbon footprint of their vacation and expect to
have the choice of a sustainable travel option.
Cashless transactions will enhance guest safety and improve overall customer
experience. AI-powered chatbots and virtual assistants will become commonplace in
customer service.
Millennials have to be taken into consideration, they are key players. 74% of millennial
travellers have stayed in a rental property while travelling for business.
Hotels will have to meet the needs and wants of this emerging segment. For example,
ample plug sockets, free high-speed WIFI, social workspaces (colourful, with lots of natural
light, flexible) and more.
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03
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Ecotourism and sustainability
Advanced technology
More focus on hybrid spaces for
work and leisure
Millenials prefer rental property
T R E N D S
H O S P I T A L I T Y
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