TERMS & POLICIES
AVAILABILITY
We aim for high stock availability from our German warehouse and
the average delivery time for goods on stock is from 2 - 5 weeks
(always depending on the final destination in relation to the distance
from our warehouse in northern Germany, local forwarding services,
local tax authorities etc.). For goods that are over sold and/or out of
stock the delivery time is up to 14 weeks (does not apply to contract
sales). For contract orders, each project will be processed on a case-
by-case basis and lead times confirmed separately.
Items marked with n are limited availability products. These products
are no longer manufactured and will only be available until existing
stocks have sold out.
NATURAL / BUFFED TEAK
As part of our normal product update programme, we are
discontinuing the buffed teak finish on all products and switching to
natural teak finish instead for all new production. However, due to
existing stocks of buffed finish goods still in our warehouse, delivered
goods could continue to be in buffed finish for some time until these
stocks are exhausted. This also applies to red status items, where
we only have buffed finish products in stock and will not be replacing
with natural finish once sold out.
CUT & SEW CUSHION PROGRAMME
Cushions are made via our local Cut & Sew supplier in Germany.
When the order for cushions is received, a purchase order is created
and the cushions are produced at our supplier. The order is then
passed over to our warehouse for packing and onward shipping to its
final destination. We aim for a total lead time of 20 working days from
receipt of initial order to shipment of the finished cushions.
ASSEMBLY / CONDITIONS OF SALE
Most Tables, Chairs & Loungers require assembly.
All prices are subject to our standard Conditions of Tender and Sale,
a copy of which will be forwarded to you on request. All orders are
accepted subject to being charged at the prices ruling at the date of
dispatch.
RETURNS POLICY
Written authorisation must be obtained from Gloster prior to returning
any products. Products returned without prior written authorisation
will be refused.
Defective products returned are inspected by our Quality Control
Manager and replaced or repaired if the damage is a result of a
manufacturer’s defect. If it is determined not to be a manufacturer’s
defect, the customer, along with the Quality Control Manager will decide
what further action to take.
For non-defective products returned as an unwanted order, a 15%
handling fee will be applied and the customer is liable for all shipping
charges involved in returning the items back to Gloster. Returned
goods will only be accepted if returned in their original packaging,
thereby suitable for re-sale.
AREAS OF USAGE
Certain products are exclusively recommended for use in the
residential sector. Please contact your Sales Manager who can
advise if a requested product is suitable for contract use. For use
in public areas, in which the furniture is exposed to particularly high
stress, such as public educational institutions, fast food restaurants
or meeting places, special requirements and standards apply. Please
always ask about the suitability of the respective Gloster products for
these areas before placing an order with our company.
DISCLAIMER
Although the information in this price list is presented in good faith
and believed to be correct at the time of printing, Gloster makes no
representations or warranties as to the completeness or accuracy of
the information. Gloster accepts no liability for any errors or omissions.
Gloster reserves the right to change specifications and descriptions
in the light of technical developments and the availability of materials.
We try to edit our photos to show our product finishes and fabrics
as life-like as possible, but colours reproduced in print will never be
100% representative of actual colour. We cannot guarantee that the
colour you see in our literature or on-line, accurately portrays the true
colour of the product in real-life lighting conditions.
