TERMS & POLICIES
AVAILABILITY
All products are available from our German warehouse with an average
delivery time of 2 - 5 weeks, depending on the final destination in
relation to the distance from our warehouse in northern Germany,
local forwarding services, local tax authorities etc.
CUT & SEW CUSHION PROGRAMME
Cushions are made via our in-house Cut & Sew supplier. When the
order for cushions is received, a purchase order is created and the
cushions are produced at our supplier. The order is then passed
over to our warehouse for packing and onward shipping to its final
destination. We aim for a total lead time of 20 working days from
receipt of initial order to shipment of the finished cushions.
RETURNS POLICY
Written authorisation must be obtained from Gloster prior to returning
any products. Products returned without prior written authorisation
will be refused.
Defective products returned are inspected by our Quality Control
Manager and replaced or repaired if the damage is a result of a
manufacturer’s defect. If it is determined not to be a manufacturer’s
defect, the customer, along with the Quality Control Manager will
decide what further action to take.
For non-defective products returned as an unwanted order, a 15%
handling fee will be applied and the customer is liable for all shipping
charges involved in returning the items back to Gloster. Returned
goods will only be accepted if returned in their original packaging,
thereby suitable for re-sale.
AREAS OF USAGE
Certain products are exclusively recommended for use in the
residential sector. Please contact your Sales Manager who can
advise if a requested product is suitable for contract use. For use
in public areas, in which the furniture is exposed to particularly high
stress, such as public educational institutions, fast food restaurants
or meeting places, special requirements and standards apply. Please
always ask about the suitability of the respective Gloster products for
these areas before placing an order with our company.
DISCLAIMER
Although the information in this price list is presented in good faith
and believed to be correct at the time of printing, Gloster makes no
representations or warranties as to the completeness or accuracy of
the information. Gloster accepts no liability for any errors or omissions.
Gloster reserves the right to change specifications and descriptions
in the light of technical developments and the availability of materials.
We try to edit our photos to show our product finishes and fabrics
as life-like as possible, but colours reproduced in print will never be
100% representative of actual colour. We cannot guarantee that the
colour you see in our literature or on-line, accurately portrays the true
colour of the product in real-life lighting conditions.
