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ELSTEADLIGHTING.COM
TECHNICAL ADVICE & INFORMATION
PRODUCT WARRANTIES/GUARANTEES
GENERAL 2 YEAR GUARANTEE. All fittings supplied from this catalogue, both interior and exterior, have a manufacturer’s minimum guarantee of 2
years. This means that in normal and fair service, (and without incorrect or inappropriate installation or location), any product sold by Elstead Lighting or
its partners should have no fault develop within a minimum of 2 years from purchase. Any fault that is found is covered by guarantee to be repaired or
replaced at the suppliers cost, within this period.
ALL Elstead warranties/guarantees do not cover out of pocket expenses or consequential costs.
LIMITED LIFETIME WARRANTY – This warranty relates to certain ranges/models shown in this catalogue which are produced of materials that have an
exceptionally long life expectation, such as solid brass lanterns. These fittings may age over time, but will not deteriorate to an extent where they will no
longer function for the purpose intended. The ‘’Limited’’ element relates to component parts such as rubber seals, lamp-holders etc. which are repairable
but are not covered by the Lifetime warranty.
15 YEAR WARRANTY AGAINST STRUCTURAL FAILURE – Those models listed as having a 15 year warranty are guaranteed, that from purchase to
within 15 years of normal use, the fittings will not deteriorate to any extent where they experience any structural failure. There may be signs of aging,
corrosion or paint fading, but the integrity of the construction of these fittings means they will not deteriorate to any extent where they are rendered
unusable within a lifetime of 15 years.
2, 3, 5, AND 10 YEAR ANTI-CORROSION GUARANTEES – Many outdoor fittings have anti-corrosion guarantees stated on each relevant page. This
guarantee relates to the corrosion of paintwork on cast aluminium or steel fittings, and excludes locations within 5 miles of the coastline. Fittings that have
been damaged, repainted or cleaned with an aggressive cleaner may be excluded.
Prior to agreeing to replace any fittings, the company reserves the right for the original seller or a representative of the company to inspect the damaged
parts and for photographic evidence to be supplied.
COASTAL COLLECTION 20 YEAR GUARANTEE – These fittings are designed to be placed in the toughest of conditions including right by the coastline
without exclusion. This guarantee covers protection of the finish against corrosion or UV degradation.
COASTAL COLLECTION 5 YEAR ANTI-CORROSION GUARANTEE – This guarantee relates to the corrosion of paintwork on composite parts. In
the instance that fittings have been damaged, repainted or cleaned with an aggressive cleaner they may be excluded from the entitlement to a replacement.
Prior to agreeing to replace any fittings, the company reserves the right for the original seller or a representative of the company to inspect the damaged
parts and for photographic evidence to be supplied.
LED MODULE AND PIR SENSOR GUARANTEES – Within this catalogue there are a number of products incorporating PIR sensors or LED modules.
Whilst the fittings themselves may have varying physical guarantees against corrosion, these electronic parts are covered by a 2 year guarantee against failure.
After this period, they are still repairable and serviceable, either by the company or local supplier.
GENERAL NOTES
1. FINISHES. Many of the finishes used on these ranges are hand applied (patinated) and some small variations and irregularities in the finish are to be expected.
This is part of the process of manufacture and, far from being a problem, it is an important part of the nature of hand made and hand finished items.
2. LAMP-HOLDER TYPES. Most fittings are constructed with either E14 lamp-holders (small Edison screw, sometimes referred to as SES or with E27 lamp-
holders (standard Edison screw, sometimes referred to as ES. Appropriate E14 and E27 lamps are widely available in a range of styles, wattages and lights sources
including incandescent, compact fluorescent and LED. Some of these lamp-holders are now supplied with threaded skirts, together with candle tubes and shade
rings. This means that these products can be used either as a fitting with candle tubes and candle lamps, or with glass using the shade ring. Additionally we make
certain fittings which use G9 and GX53 lamps. Lamps are usually supplied with these fittings.
3. WATTAGES. Most fittings shown in the catalogue are shown with Maximum Wattage recommendations. These recommendations are calculated mainly
by heat capability, as there is a correlation between heat and wattage. However, in many countries traditional incandescent lamps, such as 100W GLS are no
longer available. There are now many new versions of lamps in the market, lower wattage but similar light performance such as halogen replacement, compact
fluorescent and LED. Most fittings wattage capacity and certification has been based on the criteria using an Incandescent lamp and so when choosing lamps,
please take care to ensure that wattages specified are of no more than the equivalent original incandescent lamps. In the case of LED, the wattages are far lower,
but some of these can still run very hot, not dissimilar to incandescent of much higher power.
5. FLUSH CONVERT/DUAL MOUNT. A few of the chain models are constructed so that they can be easily modified from a chain fitting into a semi-flush
fitting. Note that once converted to semi-flush it is not then possible to easily convert back to a chain fitting, as some re-wiring is likely to be required.
6. CUSTOMISATION. Some of our ranges supplied in matt black can be relatively easily patinated into finishes such as Black/Gold, Black/Copper etc. Equally,
for chain suspended fittings that need extra chain and cable, these can also be relatively easily undertaken. Both such modifications may incur longer lead times
and will have small additional costs added to the price. (See current Elstead Terms and Conditions.). Beyond this, with appropriate lead time and client budget,
more specialised changes can be undertaken such as different colours completely, changes to dimensions and design modifications and even fully bespoke fittings
can be considered due to our varied manufacturing resources available.
EXTERIOR FITTINGS
1. INSTALLATION CARE AND MAINTENANCE. When installing all outdoor lights it is recommended to lightly grease all threaded parts and screws / nuts
to ensure that fittings can easily be disassembled for cleaning or lamp replacement. When handling certain fittings / finishes such as polished copper they can
easily finger mark, so it is recommended that bare hands on these surfaces is kept to a minimum. Please retain receipt and installation instructions for future
reference.
2. FINISH MAINTENANCE. Many of our fittings are supplied in a natural finish, i.e. Polished Copper un-lacquered and Teak wood. These fittings can naturally
age over time or to maintain their original appearance, treatment is needed, such as oil for teak, beeswax for brass and light oil for Copper and Stainless Steel.
When handling finishes during maintenance, small marks may show which can be easily polished away if required. The alternative is to allow the material to age
and weather naturally, which does no harm to the fitting. Additionally, when installing cast aluminium fittings, a light coating of beeswax or oil can give the finish
