The Five-star hotel, Vila Vita Parc offers a series of accommodations
that will take you on the ultimate adventure of luxury and leisure,
including elegant and sea-inspired rooms and suites with fabulous
ocean-view terraces. The resort reveals a clean and stunning ambi-
ence that is further enhanced by the supervisor of housekeeping,
João Fonseca and his team. CovetED had the delight to talk with
Fonseca about the impeccable service that they offer to every guest.
When classifying this type of services Vila Vita Parc is not keen on
exclusively using words like cleaning and maintenance, because,
according to Fonseca, they end up “restricting the concept that ev-
erything we have to offer,” and instead, the resort adopts the name
Housekeeping as a way to “include the tidiness of the room and the
entire experience it involves.”
João Fonseca graduated in relational marketing, having a master
degree specialised in experiential marketing, that has opened up a
world of experiences and services of excellence to him. Furthermore,
Fonseca explains thoroughly the dichotomy between concepts like
cleanliness and housekeeping,
“I am a staunch supporter of Housekeeping and I
fight to counteract the idea that Housekeeping is
a Cleaning Service. It is not. I thought this way too
until I realised that it was not just cleaning when
I decided to go into this career. In the beginning,
I made several study visits to 5-Star Hotels in Lis-
bon and those responsible for these hotels always
reinforced the importance of housekeeping and
the experience of the room. That’s when I under-
stood the importance of housekeeping and decid-
ed to pursue this career.”
The housekeeping service of Vila Vita Parc is transversal to all other
rendered services. For instance, Fonseca mentions Vila Trevo as one
of the best domains of the hotel in regards to specialised services.
This luxury property allows guests to have the whole experience of
the hotel within this villa, that includes extremely well-appointed
entertainment areas, such as a swimming pool, a gym and spa.
Fonseca yet asserts that,
“We outline guests’ profile with what they like and
what they don’t like, so next time they visit us, the
entire experience will be shaped in accordance with
their wishes, even those that they did not tell us
about but we noticed during the first time they visit
us, this way you provide a new WOW experience.”
As a whole, the hotel seeks to constantly anticipate the needs of its
guess, always trying to go beyond the conventional. Through pow-
erful relationships and a strong communicative bond between the
housekeeping staff and the personal assistants of the villas, the hotel
has the ability to provide the best experience possible. The collab-
orators are trained and always have the care to comprehend every
request made by the guests so that the hotel really offers what they
are truly looking for. In order for this to occur seamlessly, teams are
organised in a way that some individuals are regularly assigned to a
certain area of the hotel. This allows for a more efficient assistance
towards a guest stay, from beginning to end.
Vila Vita’s housekeeping team is comprised of more than 100 collabo-
rators. The supervisor still adds that “there is a structure set up to su-
pervise and guarantee the excellence of the service, which is led by D.
Fernanda Silva who has the support of several supervisors in various
points/areas of the resort.” Naturally, this service is regarded as one of
the best housekeeping structures in the national panorama, not only
due to its impressive administration but also in terms of experience.
JOÃO FONSECA
HOUSE KEEPING
