COVETED MAGAZINE PAGE 93.
Vila Vita Parc is perhaps best known for its illustrious selection of
unique villas that are authentic masterpieces. They offer all the ex-
pected privacy and more as well as being equipped with the most
ostentatious and well-appointed facilities and personal services. A
stay in one of their villas is faciliWtated by the work of personal as-
sistants who do everything within their means to ensure one’s needs
and desires are completely fulfilled. CovetED had the opportunity to
speak with Jorge, one of the main assistants, who told us a lot about
the extraordinary and attentive processes that go behind this service.
Although Jorge has only held this position for a short period, he is
already one of the most distinguished members of Vila Vita, mostly
due to its positive attitude and energy, motivation and his impres-
sive ability to separate personal from professional.
Comprised of six assistants, this team is relatively young. However,
sometimes this causes a bit of curiosity among guests, which im-
mediately evaporates when they see the knowledge and expertise of
each member.
Jorge enlightened us a bit more about the process of preparation for
receiving a guest, explaining that it is about studying their profile,
“Their possible allergies and intolerances, their
preferences, we pay attention to everything ... upon
their arrival, we immediately try to interpret the
guest. Sometimes the guest is tired and wants to
go straight to his villa ... so we try to understand as
quickly as possible by talking to the guest. We show
that we are there to satisfy all of their needs.”
When asked about possible challenges or characteristics of his profes-
sion, Jorge responded with extreme enthusiasm by saying,
“I think this is the ideal job for me, because, as I said, I really enjoy
talking to people. I like to have access to everything, and it is an advan-
tage of our profession, the power to transmit and sell everything to the
guest,” he adds, “Our guests are our best teachers. They travel all over
the world. They have access to the best wines, to the best products, and
when we converse with them, we are acquiring different knowledge.
But I always try to be up to date with wine and gastronomy.”
All the services available at Vila Vita Parc are interconnected, the
resort shows an unequalled union and an efficient exchange of in-
formation between teams, that really makes it possible to offer an
unforgettable hospitality experience, as Jorge asserts,
“We always have all the teams together in the tran-
sition of shifts. Imagine that a client, let’s say from
a normal room or a villa, tells a staff member that
the guest does not like nuts, it’s not a question of
allergies, but they simply do not like nuts. That per-
son has to pass on this information to their boss and
he then forwards the email to all departments and
teams of the hotel,”
it is this type of attention to detail, taste for quality and ambition to
satisfy the guests’ needs that makes Vila Vita Parc one of the most
prestigious luxury resorts in Portugal and the world.
JORGE CANAS
PERSONAL ASSISTANT
HOTELS WE COVET //
