COVETED MAGAZINE PAGE 91.
As soon as you walk in the marvellous Vila Vita Parc resort, you
are immediately welcomed by an attentive staff, who are extreme-
ly proud of working in such a fine hospitality design that seeks to
provide the best experience possible to its guests, making them feel
right at home. CovetED had the immense pleasure of speaking to
the head of the reception team, Ariana who told us a little bit more
of how it feels to enter Vila Vita experience as well as her own
personal story when it comes to developing such an important industry
in our world.
Ariana has since a young age been quite curious about the hospitality
industry, on the grounds that both of her parents worked in this
business, which certainly awakened her desire to be a part of this
industry. She graduated in communication back to Lisbon and then
decided to go on an adventure to Germany where she perfected her
knowledge and abilities, both professionally and linguistically speak-
ing. After she concluded her studies, Ariana returned to Portugal
where she commenced working in a private hospital, in the Algarve.
Shortly after, a grand opportunity emerged,
BEHIND THE SCENES
OF A LUXURY HOTEL
“My parents work both in Hospitality and there-
fore I have always been in hotels as a child. I was
always curious about a career in the hotel indus-
try. And when the opportunity arose to work in
Vila Vita I did not even blink twice. I love the
contact with the guests and the reception, from
the perspective of the guests, is where everything
starts and where everything ends,”
this is the sort of enthusiasm that Ariana demonstrates when she’s
working putting her expertise and passion for communication and
hotel business in good use.
The team of reception at Vila Vita Parc is comprised of 26 individu-
als. The communicative journey with each guest starts right with the
doorman and the baggage handlers, who truly have one of the most
important roles in the development of the resort. Ariana mentions
yet another curious fact about the resort,
“Vila Vita also has its own transfers between the
Airport and the Hotel and the transfers drivers
are also part of our team, which is quite a distinc-
tive novelty in regards to other hotels.”
The head of reception also talks about the necessity of creating a
united and familial environment, whether if it’s among colleagues or
guests. She adds that
Who is curious to learn how a luxury hotel works behind the scenes? CovetED Magazine spent a whole week at one of The
Leading Hotels of the World®, Vila Vita Parc, in the beautiful shores of Algarve.
ARIANA RODRIGUES
HEAD OF RECEPTION
